Kent & Medway NHS & Social Care Partnership Trust
An opportunity has arisen for a Service Manager within the West Kent Directorate.
You will be responsible for the overall management of a range of nominated services within the Directorate. You will work closely with colleagues in all other relevant teams, ensuring excellent clinical, operational and financial outcomes. As part of the mental health transformation, there is a need for you to work collaboratively with other providers enabling seamless patient pathways and service user engagement.
You will need to be proficient in the use of data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented.
You will be supported to know who the internal and external stakeholders are and when to use them effectively in promoting and securing the services' reputation. You will identify opportunities for service improvement and growth seeking support from the General Manager to maximise these. They will also deputise for the General Manager in all aspects of the service as required.
Specific Service Responsibilities for Service Managers vary. For this post it includes the all age Mental Health Together + service in South West Kent, the West Kent Memory Assessment Service Community and the Personality Disorder Service across Kent.
Main duties of the job
Working closely with the Professional Heads and the General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting.
Service Managers work closely with the Team Managers (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered.
Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data caseload management and adherence to agreed clinical pathways. In addition, Service Managers systematically make certain that clinical governance arrangements are imbedded within services and are working to full effect.
Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint Team Leaders with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement.
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
Our strategy
Our mission is what we set out to do every day
We deliver brilliant care through brilliant people.
Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Job responsibilities
The Service Manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service outcomes. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.
The Service Manager will be key to operational delivery and management of basic financial controls. They will lead on effective management of resources and expenditure within their remit using approved financial management practices.
The Service Manager takes responsibility for the quality of their services through effective monitoring of service delivery and ensuring internal quality processes are in place and working effectively across all services. They will ensure a clinical governance framework is in place in all services.
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Person Specification
* Recognised Professional Qualification
* MSc or Management Qualification
* Project Management Qualification or Experience
Experience
* Experience of leading change / organisational development
* Experience or performance management (individual or team)
* Effective communication and interpersonal skills
Personal Qualities
* Able to recognise own strengths and limitations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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