Job summary We are looking for enthusiastic and motivated individuals to join our Patient Access Team. We have vacancies at both The Royal Shrewsbury and The Princess Royal, Hospital sites for Reception staff. The successful candidates will have good customer service skills and the ability to work autonomously as well as part of a bigger team. Main duties of the job PAC Support Services Team provide support for the majority of outpatient clinics at both The Royal Shrewsbury Hospital (RSH) and The Princess Royal Hospital, Telford (PRH) sites. This role will involve meeting and greeting patients at the time of attendance and ensuring that they are booked into a clinic upon arrival, ensuring notes are ready for the clinical staff. The attendance will also need to be completed using the Trust's Patient Administration System. About us As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success. The Shrewsbury and Telford Hospital NHS Trust can offer yougreat career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities. Date posted 01 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year per annum/pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 223-CLO-228 Job locations The Royal Shrewsbury Hospital/The Princess Royal Hospital Shrewsbury SY3 8XQ Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. Person Specification Experience Desirable Previous customer Service experience Attainment Essential Previous clerical experience in a busy environment Qualifications Essential Numeracy and Literacy GCSE 9-4 (A-C) Basic computer skills and ease with computer systems Person Specification Experience Desirable Previous customer Service experience Attainment Essential Previous clerical experience in a busy environment Qualifications Essential Numeracy and Literacy GCSE 9-4 (A-C) Basic computer skills and ease with computer systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust Address The Royal Shrewsbury Hospital/The Princess Royal Hospital Shrewsbury SY3 8XQ Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)