Internal Sales Agent Location: Cardiff - CF37 Salary - £30,000 - £35,000 We are currently seeking an Internal Sales Agent for our client based at their Cardiff office. This is a permanent position within our sales team, focusing on the sale of construction materials across the Southwest and South Wales region. Key Responsibilities Handle inbound enquiries from customers and provide sales administration support to Territory Sales Managers. Price, chase, and secure orders to meet sales targets. Deliver excellent customer service and maintaining a professional approach at all times. Answer calls promptly, record enquiries, and provide accurate pricing within agreed tolerances. Maintain detailed records of customer interactions and correspondence. Process order acknowledgments and ensure accurate data entry. Administer the Cash Sales Process and support the Purchase Ledger Team with data recording. Generate weekly sales reports, highlighting key data and opportunities. Identify and pursue opportunities for upselling and additional product sales. Respond to invoice queries within a 7-day timeframe. Monitor and act on new and declining customer activity to generate business opportunities. Provide cover for other departments when required.Skills, Knowledge & Expertise Strong customer relationship management skills, with the ability to build and maintain positive relationships. Sales-driven mindset, actively looking for opportunities to grow the customer base. Good knowledge of construction materials or a willingness to develop expertise in the product range. Effective time management and ability to work within administrative guidelines. High attention to detail to ensure accurate sales data and reporting.Job Benefits 25 days annual leave, plus bank holidays. Holiday purchase scheme to buy additional leave. Share save scheme to invest in the company's success. Pension Scheme for long-term financial security. Life Assurance cover. Access to an employee benefits platform, offering discounts at a variety of retailers and brands.If you are a motivated individual with a passion for sales and customer service, we'd love to hear from you