We’re hiring for a Commercial Account Manager
We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.
Overview of duties
1. Gathering information – liaise with product providers, human resources, other third parties to conduct research on behalf of the client into their local markets and product options.
2. Understand client aims and objectives, requirements as per IDD to ensure recommendations are suitable, particular to each country.
3. Client servicing – respond promptly to client inquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances.
4. Client/Broker management - ensure the relationship between the client or broker is managed effectively and work alongside the local broker for the client’s renewals and administration of the client’s benefit plans.
5. Attending client meetings/conference calls both with Consultants and individually as appropriate.
6. Work in line with the agreed minimum standards and process guides for Account Management to ensure that all clients receive outstanding customer service.
7. Updating system – keep the back-office system up to date with client information and provider/broker contacts.
8. Client reviews and reports – producing detailed reports and summaries for client reviews as required ensuring clients receive the most up to date and relevant information and guidance.
9. Teamworking – work in conjunction with the relevant Consultant to ensure that client expectations are exceeded.
10. Account development/new business generation – generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio.
Person specification
Knowledge, skills and abilities:
* Display a positive attitude and behaviours.
* Able to express clearly and positively, both verbally and in written communication.
* Excellent organiser – including time management and prioritisation.
* Manages own time effectively and able to manage the expectations of other stakeholders regarding delivery timescales.
* Capable of developing innovative solutions for clients using knowledge and research skills.
Education and experience:
* BA or BS degree preferred or equivalent experience.
Key information:
Hours: Monday – Friday, 35 Hours
Location: Birmingham, Hybrid
Apply now or contact us for more information!
Attractions - NFP
* We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working.
* Our PeopleFirst culture means our people work in a flexible and autonomous way.
* We build partnerships with organisations that can complement our client offering.
* We focus on making sure that people can bring their best selves to work every day.
* Our diversity and inclusion initiatives and charity work form a large part of this.
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