An inclusive, capable & curious leader with a collaborative leadership style, taking time to support your team and everyone across the portfolio.a confident communicator, who enjoys building effective working relationships with a broad range of people – staff, volunteers, partners, advisors & visitors.an advocate for the outdoors and connecting people to nature.experience in managing bustling visitor operations.experience of income generation and managing budgets, including meeting or exceeding financial targets.experience of developing and delivering programmes of engagement and events.Visitor Operations & Experience ManagerBased in the breathtaking Lake District, you'll be an integral part of the portfolio's leadership team, reporting to the General Manager. You’ll lead the outdoors visitor operations team covering significant areas like Ullswater, Langdale, and Windermere, as well as popular visitor locations like Aira Force and Fell Foot Park. While the pace can be fast and pressure high, the stunning surroundings provide an exceptional environment to develop our visitor experience. By providing more access to green spaces, and ensuring our places are welcoming for everyone, this role offers huge opportunities to make a difference. The role will cover some weekends across the year.As the Visitor Operations and Experience Manager, you'll have overall responsibility operation and development of our outdoor offer, providing inspirational leadership to both staff and volunteers, driving our vision and building ambitious plans for the outdoor. You’ll turn strategy into reality and deliver across a broad range of operational areas as you bring nature, beauty and history to our members and visitors.You'll have budgetary control, with a focus on increasing income, being innovative and passionate to grow support through our operations, membership and fundraising. Understanding supporter engagement and aligning activities with our cause will be crucial. Leading from the front, you'll encourage and empower your team of 30 to ensure smooth operation of our visitor business, car parks, events and activities along with welcoming visitors across the high and low seasons and ensuring our places our excellently presented.As part of the portfolio leadership team, you’ll work collaboratively to create and deliver our business plans, providing leadership and drive across the wider Central Lake District Team and departments. You’ll take part in duty management, and you’ll deputise for the General Manager, including covering some weekends across the year.Please also read the full role profile attached to this advert.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 30 March 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 161935IRC161935AmblesidePermanent f/t (1950 hrs py)Ends: Mar 30th 71.6 mi from Newton-le-willowsJoin our team as the Visitor Operations and Experience Manager for the Central and East Lakes portfolio. In this role, you'll lead our outdoor visitor operations, all while connecting people to the National Trust. This is an outstanding chance to create a real impact for the future of our visitor experience in the Lake District.Interview Date – Tuesday 8th April, on site in the Lake District.If you would like further information regarding the role or for an informal chat please contact Charlotte.fukenationaltrust.org.ukGrasmere, The Hollens, Ambleside, LA22 9QZCompliance.Eligibility to Work in the UK36,621 pa