Countess of Chester Hospital NHS Foundation Trust
The post-holder will be part of the Planned Care Admissions Team and will manage the day-to-day responsibilities of sending for waiting list patients whilst maximising Theatre session utilisation, arranging pre-admission appointments, and dealing with patients who cancel or fail to attend in line with the Trust's policy.
Main duties of the job
* To work in conjunction with the Assistant Service Managers/Service Line to monitor and manage the Surgical waiting lists in line with the Trust policies and procedures, ensuring that reportable waiting deadlines are not breached.
* Monitor daily PTL ensuring accuracy, highlighting and rectifying errors as they occur, escalating issues in advance (e.g. capacity problems) to the Management Team /Service Line as appropriate.
* To accurately add patients to the waiting list, ensuring all admission details are fully completed, arranging admissions in accordance with clinical priority and breach date. To maintain and update patient records including any cancellations, suspensions, additional comments or patient communication.
* To maintain the accuracy of data entered, especially in relation to the recording of patient choice and suspensions when booking TCI's.
About us
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
* The Countess of Chester Hospital: providing 438 general and acute beds
* Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
* Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.
Job responsibilities
See Job Description for further details.
Person Specification
Qualification
* Educated to GCSE level or equivalent
* NVQ Level 3 in Business Administration or equivalent experience
* Advanced keyboard skills
* Microsoft applications
* ECDL
* Experience of Meditech
* Customer Care Course
Knowledge and Experience
* Administration and clerical work
* Experience of dealing with the public
* Experience of NHS/Health Care environment
* Knowledge of waiting list administration
* Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Good luck with your application.
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