The job itself
The Lifeline & Responder Service are seeking to recruit 2x Lifeline Control Operator on a Casual Basis working in its dedicated control centre. The successful candidate will assist via call monitoring to make available twenty-four-hour support and security for elderly, disabled or otherwise vulnerable persons in their home. If you thrive under pressure and maintain a confident and resilient attitude in challenging situations, we would like to hear from you!
We are looking for a highly proactive and efficient individual with strong communication skills who can work effectively with others both within their immediate service, partnering services and members of the community. You will be required to be adaptable, flexible with a positive can-do approach and be able to show initiative.
A full working knowledge of answering calls in a control centre environment is desirable and providing excellent customer service is a must along with a full working knowledge of IT applications including Microsoft Office and service-specific software, although training is available for individuals who lack this experience/knowledge. The ability to interpret data to ensure the relevant standards are monitored and adhered to is extremely important in this role.
Good organisational skills, the ability to multitask and attention to detail are vital as well as working within specific timescales. The successful applicant must be able to work to relevant quality standards, meeting set Key Performance Indicators and policies and procedures of the Local Authority.
This post is on a Casual basis, the hours will be dependent on your availability and the needs of the service. The main shifts we offer are 6am - 2pm, 2pm - 10pm, 10pm - 6am but variations of these hours are available to Casual on a Service need basis.
For an informal discussion about the role please email chris.maw@eastriding.gov.uk including your contact details and a call shall be arranged for discussion.
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