\uD83D\uDD38Have you recently left school?\n\n\uD83D\uDD38Do you want to work with people?\n\n\uD83D\uDD38Are you interested in starting an exciting visitor services role in a vibrant environment with a supportive team?\n\n\uD83D\uDD38Do you want to earn money while you learn on the job and work towards a Level 6 Diploma in Cultural Venue Operations?\n\nThe National Library of Scotland, Edinburgh is looking for a young, enthusiastic team player to join their wonderful team in a Visitor Services Assistant role\n\nThis post is a Modern Apprenticeship where you will learn on the job whilst working towards a Level 6 Diploma in Cultural Venue Operations. You will be required to work one evening per week (until 7pm) and one Saturday every 4 weeks.\n \nIt is a 2-year fixed-term post and it is expected that the post holder will complete the qualification within the first year of employment.\n\nThis is no ordinary Library role You will get opportunities to work with the team to welcome visitors, tell them about exhibitions and events, assist with setting up events, serve visitors in the shop, assist with the security of Library collections and much more.\n\nVisitor Services Assistants deliver a wide range of services to all Library visitors and staff across the organisation. The team operates in 2 buildings and delivers services across all the Libraryâs hours of business. \n \nVisitor Services Assistants are required to be flexible to allow rotation between locations currently covered by the Visitor Services Team and any other service points that are added in the future. \n \nThe role has a high impact on the reputation of the Library because the Visitor Services Team is the first point of visitor contact. As part of the Engagement Department, the Visitor Services Team provides a high quality of visitor service and supports the activities of the other divisions within the Engagement Department.\n\nDuties and Responsibilities\n\uD83D\uDD39Responsible for delivering a high-quality service to the Libraryâs visitors through all Visitor Services operations\n\uD83D\uDD39Provide the first point of contact for all visitors to the Libraryâs George IV Bridge building and deliver general reception duties to visitors and staff\n\uD83D\uDD39Supply information on access to Library collections and other appropriate resources\n\uD83D\uDD39Conduct basic visitor surveys and questionnaires \n\uD83D\uDD39Provide initial point of contact for visitor feedback and complaint resolution \n\uD83D\uDD39Provide registration services to all users of the George IV Bridge reading rooms and give basic information regarding Library collections and access to them \n\uD83D\uDD39Provide initial reader orientation, validation of library cards, care of the collection guidance and security checking of items brought in and out of the reading rooms\n\uD83D\uDD39Deliver point of sale services for the Library retail outlet, including daily till balancing, assist with product sourcing and all aspects of stock control\n\uD83D\uDD39Provide information, orientation, security, and invigilation within the Exhibition area including related technical equipment\n\uD83D\uDD39Provide support to the Events Officer by assisting with the set up and running of events in the George IV Bridge building\n\uD83D\uDD39Provide support to the Public Programmes team by leading general tours and assisting, administering bookings, and answering basic enquiries\n\uD83D\uDD39Deliver main Library switchboard services including answering basic enquiries regarding Library collections and access to them\n\uD83D\uDD39To assist in the co-ordination of emergency evacuation procedures as detailed in the Library evacuation plan\n\uD83D\uDD39Any other duties appropriate to Visitor Services Team Members that may be reasonably delegated by Visitor Services managers.\n \uD83D\uDD38While you work, you will be working towards a Level 6 Diploma in Cultural Venue Operations and will be supported throughout.\n\n\uD83D\uDD38You will learn about lots of roles involved in running a Cultural Venue as part of a team.\n\n\uD83D\uDD38You will learn about the importance of team work and communication. Core Competencies \n\uD83D\uDD38Delivering Results- Take personal responsibility for achieving the right results for the Library \n \n\uD83D\uDD38Customer Focus- Understand and, within our capability, meet actual and potential internal and external customersâ needs \n \n\uD83D\uDD38Collaborative Working- Working together effectively to achieve common goals through sharing skills, knowledge, and information. Collaborating with others to improve services and reduce costs\n\n\nPersonal qualities \nEssential \n\uD83D\uDD39Flexibility and adaptability \n\uD83D\uDD39Excellent team member \n\uD83D\uDD39Positive attitude to change \n\uD83D\uDD39Good personal presentation \n\uD83D\uDD39Attention to detail \n\uD83D\uDD39Open and approachable manner \n \n \nSkills, abilities, and knowledge \nEssential \n\uD83D\uDD39Excellent customer service skills or understanding of what great customer service means \n\uD83D\uDD39Excellent verbal and written communication skills \n\uD83D\uDD39Good personal presentation â uniform will be provided \n\uD83D\uDD39Ability to exercise initiative and solve problems \n\uD83D\uDD39Excellent organisational ability and time management skills \n\uD83D\uDD39Good IT skills in particular Excel, Word, Microsoft Outlook, and an ability to use internet search engines effectively \n\uD83D\uDD39Good cash handling skills \n\uD83D\uDD39Ability to work independently without constant management supervision \n \n \nDesirable \n\uD83D\uDD39Some knowledge of Scottish heritage and culture \n\uD83D\uDD39Some knowledge of Scottish literature \n\n\nExperience \nAs this is a Modern Apprentice role there is no expectation of previous work experience but you must be aware of the importance of good customer service.\n \n\nPlease note that the successful candidate will be subject to Basic Disclosure Scotland security clearance before beginning the role.\n\nThis is a fantastic opportunity to join a supportive team who are passionate about Scotlandâs heritage and culture and about providing first class customer service for visitors from all over the world.\n\nIf you feel you have the skills and motivation required for the role, we would love to hear from you\n