Join to apply for the Inbound Customer Service Representative role at Denise La Grassa.
Join to apply for the Inbound Customer Service Representative role at Denise La Grassa.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service-oriented individuals who are looking for a long-term permanent job opportunity.
The Job You Will Be Doing
* Answering inbound calls from callers.
* Ensuring a consistently positive and engaging customer experience.
* Educating customers on the products and services on offer.
* Engaging with customers across a range of communication channels.
* Applying your own judgment to appropriately address and resolve customer queries.
* Listening to customers' personal circumstances to understand their requirements and provide personalized solutions.
About You
* You must be flexible to work a range of shift patterns.
* Customer service experience is essential. You may have worked in a contact center or office-based customer service operation previously; if you have worked in retail, hospitality, leisure, or travel, we would ideally be looking for some experience at a team leader or supervisory level.
* A passion for delivering an excellent customer experience and finding the best outcome for customers.
* Excellent written and verbal communication abilities, listening, and empathy skills.
* Comfortable with technology and the ability to use Microsoft Office.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industries
Telephone Call Centers
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