As Resort Safety Shift Manager you will carry out tasks on shift to ensure that the allocation of team is complete to ensure the maximum positive impact on guest experience in our venues, build and develop a positive relationship with the guests.
You will support the team members during the shift to ensure that their workload is manageable, giving support when necessary and feeding back to Resort Safety Managers the areas of improvement, reviewing guest feedback supplied to them to understand areas in which our guests would value improvement.
You will carry out individual team member appraisals and coach and support the team during tasks to ensure we have a highly trained and fulfilled team. Your role ensures compliance with relevant legislation, company Fire, SIA, Licensing and health & safety policies within your area of responsibility and help others to challenge themselves to innovate in any areas that will help the results of the business.
This role will predominantly be night working (with occasional daytime working to meet business needs – such as training, recruitment etc.).
This role covers a 5-day working week over 7 days, so flexibility is very important.
We are looking for an experienced leader from within a security or safety environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.
You should have previous experience in leading teams within a busy security or safety environment where a balance of quality and safety is important.
You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
The successful candidate will hold an SIA (Door Supervision) licence, Level 2 Door Supervision Qualification, First Aid Qualification and should ideally have a driving licence (or willing to obtain one within an agreed timeframe).
For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.