Resource Coordinator Location: Chippenham Job Type: Full-time, Hybrid (3 days in-office, up to 2 days remote after probation) Annual Leave: 25-30 days plus Bank Holidays, with an option for an additional 2 weeks unpaid Join our dynamic team as a Resource Coordinator, where you will play a crucial role in coordinating the delivery of services alongside our experienced sales and delivery teams. This position is ideal for a highly motivated individual who thrives in a fast-paced environment and is adept at managing multiple tasks simultaneously. Day-to-day of the role: Work closely with sales and delivery teams to ensure smooth-running delivery processes from planning to execution. Coordinate the delivery of projects against statements of work and schedule engineering resources accordingly. Manage the flow of information between the team, customers, and delivery partners, including the delivery of project documentation. Follow and manage the change process, handle project escalations to ensure desired outcomes are achieved. Collect feedback on work delivered during and upon completion of projects, highlighting follow-on opportunities to account managers. Maintain and administer service-related documentation. Required Skills & Qualifications: Self-motivated and ambitious with a positive attitude. Excellent communication and organizational skills. Team-oriented mindset with the ability to work effectively in a fast-paced environment. Strong rapport-building skills. An underlying IT technical knowledge is beneficial but not essential as full training will be provided. Proven track record in a similar role, with an understanding of B2B processes and experience within an MSP environment being desirable. Benefits: Hybrid working model allowing flexibility. Engaging culture with social events, a supportive atmosphere, and a fun yet hard-working environment. Incentives such as holidays, vouchers, lunches, and spot prizes. Access to top-of-the-range technology both in the office and for home working (including laptops, screens, latest iPhone, etc.). Subsidised healthcare/medical benefits. Generous annual leave which increases with tenure. To apply for the Resource Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.