Do you want to further your career journey with one of Glasgow’s most exciting high growth businesses?
Innovative biotech companies develop most medical advances. Their scientists use a lot of lab consumables, equipment and services in their life-saving missions. Amici is a world-leader in laboratory procurement, helping biotech companies with our cloud-based software and amazing services.
We are seeking a proactive and hands-on Account Manager who is responsible for strategically expanding our client install base in the UK. You will own the success and growth of our most mature customers, providing strategic guidance and solutions to ensure they drive value through their partnership with Amici, and be responsible for managing and growing revenue and securing upsell deals for a defined set of current Amici customers.
We are a dynamic, entrepreneurial team of 100 people who work hard, have fun, and support each other to get the absolute best outcomes for our customers. We are committed to being one of the best employers in Scotland, empowering our people to undertake challenging work while providing the training and support they need to be successful. At Amici, when you work hard, it’s recognized and rewarded.
About the role
* Define the Account Plan and Success Plan for your customers, and drive the actions to execute the defined upsell goals.
* Navigate mature install base accounts, identifying and building key relationships with multiple stakeholders across the customer’s organization.
* Identify growth opportunities and new use cases and drive consumption.
* Lead the resolution of escalations while identifying and implementing continuous improvement opportunities to prevent repeated issues.
* Advocate internally for different ways to improve the product and services to expand the account.
* Drive business value for customers by retaining and growing accounts through implementing growth strategies that help customers maximize their investment in Amici.
* Lead upsell and expansion end-to-end.
About you
* Proven track record of success in account management, with a demonstrated history of consistent over-achievement against assigned upsell and expansion goals.
* Experience owning the post-sales customers’ journey, including adoption, implementation, upsell, and organic expansion.
* Strong communication skills, with the ability to explain technical concepts clearly and concisely to various audiences, including executives.
* High aptitude for cross-functional collaboration and influence internally and externally.
* Ability to understand a customer’s key value drivers and drive value realization through the partnership.
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