Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship. We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years. If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together. As Head of Communications & Content, you will: Strategic Leadership & Planning – Develop and implement a comprehensive communications and content strategy that aligns with PDSA’s mission and supports its three-year business plan. Team Management & Development – Lead, manage, and nurture the communications and content team, fostering growth, innovation, and alignment with organisational values. Content Creation & Channel Oversight – Oversee the delivery of engaging, high-quality content across owned and earned media, ensuring consistency in messaging, tone, and brand representation. Media Relations & Public Affairs – Lead public affairs and media strategies, using audience insights and data to influence external perceptions and enhance PDSA’s visibility and credibility. Internal Communications & Culture Support – Ensure internal communications reflect and reinforce external messaging, supporting organisational culture and employee engagement. Reputation Management & Strategic Positioning – Monitor sentiment, manage reputational risk, and position PDSA as a thought leader and trusted authority across relevant sectors. We’re seeking someone with: Senior-Level Communications Experience – Significant experience in leading strategic communications, with a strong record in developing and delivering successful internal and external comms. Reputation & Crisis Management – Proven ability to protect and enhance organisational reputation, manage public sentiment, and mitigate reputational risk. Data-Led Strategy & Messaging – Skilled in using audience insights, analytics, and sentiment tracking to shape and adapt communications for maximum impact. Integrated Content Planning – Demonstrated expertise in planning and producing multi-channel content strategies across owned and earned media. Stakeholder & Media Engagement – Strong background in stakeholder engagement, public affairs, and media relations to build trust and amplify reach. Leadership & Cross-Team Collaboration – Excellent leadership skills, with the ability to work cross-functionally and collaboratively across marketing, fundraising, and HR to align messaging. Why Join Us? At PDSA, we care for both pets and people. As part of our team, you will enjoy a supportive, flexible working environment, along with a range of great benefits designed to make you feel valued: • Remote and flexible working options to suit your lifestyle. • 25 days holiday (excluding Bank Holidays), with the option to buy or sell up to 5 additional days per year. • An additional Wellbeing Day, so you can recharge whenever you need it. • Generous pension schemes, starting at 5% contributions and increasing up to 10%. • Life Assurance policy (4x annual salary) to give you peace of mind. • Employee Assistance Program and Online Wellbeing Centre available 24/7 for confidential support. • Retail and Holiday Discounts via our fetch platform, giving you access to a wide range of deals. PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds. If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process. We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.