Job summary An exciting opportunity has arisen to join our Gastroenterology department at the Royal Free Hospital. The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Gastroenterology department, working with a team of administrative and clinical staff to oversee the patient pathway from referral to treatment, along with other administrative duties. The role involves building effective working relationships with clinical staff, having regular contact with patients, and a key attention to detail. It is an exciting exciting opportunity to be involved administratively in upcoming projects within the department, including the expansion of services. The post holder would be responsible for overseeing outpatient waiting times and patient pathways, assisting the operational manager in implementing appropriate action to mitigate breaches, ensuring pathway coordination in accordance with Trust policy, and to be aware of and support national targets, including DM01, RTT, and cancer, and internal Trust/Divisional performance (via LUNA and PowerBI). Main duties of the job Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top For more information please follow link https://www.royalfreelondonjobs.co.uk/ Date posted 15 April 2025 Pay scheme Agenda for change Band Band 4 Salary £31,944 to £34,937 a year per annum inclusive of HCAS Contract Permanent Working pattern Full-time Reference number 391-RFL-7088811 Job locations Royal Free Hospital Pond Street London NW3 2QG Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description Job responsibilities Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values. Education and professional qualifications Essential RSA 2 or RSA 3 word processing/typing or equivalent experience Knowledge of medical terminology English and Maths at GCSE level or equivalent. Desirable Diploma level qualification or equivalent experience. Experience Essential Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of dealing with non-routine and complex problems. Desirable Experience of managing and prioritising own workload and working to deadlines Skills and aptitudes Essential Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality. Desirable Knowledge of Cerner Awareness of National and Trust pathway targets (such as 18 week RTT target) Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to learn and assimilate information quickly Ability to use databases. Personal qualities and attributes Essential Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude. Others Essential Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to work without direct supervision o Reliability - good time keeping Desirable Ability to work flexibly to accommodate peaks and troughs of activity. Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values. Education and professional qualifications Essential RSA 2 or RSA 3 word processing/typing or equivalent experience Knowledge of medical terminology English and Maths at GCSE level or equivalent. Desirable Diploma level qualification or equivalent experience. Experience Essential Previous experience of working with the public and/or patients in a healthcare environment Experience of interaction with all levels of staff Previous administrative and organisational experience Experience of dealing with non-routine and complex problems. Desirable Experience of managing and prioritising own workload and working to deadlines Skills and aptitudes Essential Excellent written and verbal communication skills Excellent organisational skills with meticulous attention to detail Excellent customer care practice, being polite, sympathetic, patient and diplomatic Understanding patient confidentiality. Desirable Knowledge of Cerner Awareness of National and Trust pathway targets (such as 18 week RTT target) Ability to confidently interact and share knowledge with staff at all levels Proof of continuous learning and development Ability to learn and assimilate information quickly Ability to use databases. Personal qualities and attributes Essential Ability to maintain excellent communication channels and good customer services Maintain a high level of professionalism in manner Ability to work under pressure and use own initiative to prioritise tasks Good interpersonal skills having a friendly and approachable manner Proactive, forward-thinking, quick problem solving attitude. Others Essential Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Ability to work without direct supervision o Reliability - good time keeping Desirable Ability to work flexibly to accommodate peaks and troughs of activity. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Free London NHS Foundation Trust Address Royal Free Hospital Pond Street London NW3 2QG Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)