The Welcombe Hotel, a Grade 2 listed Neo Jacobean mansion and Calendar house, is dripping in Shakespearean history and grandeur. Set in acres of stunning grounds and landscaped gardens, this gem is also home to a Spa and Leisure facility and an 18 hole, par 70 golf course it really has it all! Nestled in heart of the UK and pending a 9 million pound refurbishment to restore this beautiful property to its original luxury grandeur, this is the most exciting time to be joining our team!
Responsibilities:
- Oversee the daily operations of the hotel, ensuring smooth and efficient functioning
- Manage and supervise hotel staff
- Develop and implement strategies to maximize occupancy rates and revenue
- Monitor guest satisfaction and address any concerns or complaints in a timely manner
- Maintain high standards of cleanliness, safety, and customer service throughout the hotel
- Coordinate with other departments to ensure seamless guest experiences
- Manage budgets and financial performance of the hotel
- Conduct regular inspections to ensure compliance with health, safety, and quality standards
- Stay updated on industry trends and best practices to continuously improve hotel operations
We offer competitive packages and opportunities for career growth within our portfolio. If you are a motivated individual with a passion for hospitality, we would love to hear from you!
What do we need from you?
* Experience and a successful track record of managing at HOD level within a hotel or hospitality venue, experience within a major global brand is preferred.
* Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
* You'll have extensive experience of working within structured team environment and able to demonstrate effective influencing skills.
* You'll be highly commercially driven, thinking like a customer but always acting like an owner.
* Highly motivated and enthusiastic and good team player.
* Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance.
* Proven experience as a Hotel Operations Manager or in a similar role
* Strong leadership and management skills
* Excellent communication and interpersonal abilities
* Knowledge of hotel management software systems
* Ability to work under pressure and handle multiple tasks simultaneously
* Attention to detail and problem-solving skills
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