Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Role Overview: As a Claims handler you will act as the key liaison between the client and the insurer, ensuring that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.
Knowledge/Experience:
* 3-4 years commercial claims experience.
* Good understanding of general principles of insurance.
* Understanding of company objectives and how own role contributes to these.
* Good knowledge relating to claims-handling process.
* Understanding of broking and underwriting process.
* Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness.
* Awareness of the regulatory environment and requirements.
* Specific systems’ knowledge relevant to claims processing.
Skills/Behaviours:
* Team player.
* Good level of numeracy and literacy.
* Good level of communication and interpersonal skills including, written, verbal and face to face.
* Highly organised, with good planning skills.
* Able to work flexibly to achieve tight deadlines/targets.
* Able to build sustainable relationships.
* Able to be proactive and work on own initiative.
* Resilient and calm under pressure.
* Commercial acumen.
* Good decision-making skills/analytical.
* Able to react to change positively and productively.
Qualifications:
* Educated to A level standard – Grade A-C (or equivalent).
* Progression towards gaining professional qualifications is desired but not essential.
Who we’re looking for:
* Our successes have all come from someone brave enough to try something new.
* We support each other in the small everyday moments and the bigger challenges.
* We are determined to make a positive difference, at work and beyond.
What do we offer in return?
A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion:
At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise:
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.
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