What you’ll be doing
As an ER Case Specialist, you will provide full case management expertise to line managers, offering guidance on highly complex employee relations matters in alignment with BT Policy and relevant employment legislation.
In this role, you will be accountable for managing relationships with a designated client group or working within a specialist area. Your responsibilities will encompass the full range of ER cases, including early resolution, conflict, misconduct, health and wellbeing, capability, reorganisation, and ACAS/Employment Tribunal cases.
•Be self-sufficient and handle a designated caseload, focusing primarily on highly complex cases in partnership with Business Leaders.
•Ensure the wellbeing, inclusion, and safe resolution of cases, assessing the colleague experience throughout the journey and implementing interventions to provide support and mitigate risks.
•Provide timely and accurate advice on all aspects of employment law, BT policies, and procedures, while considering business and commercial needs.
•Deliver services and processes in accordance with agreed policies, procedures, and Service Level Agreements.
•Accurately log and update all activities on the relevant case management systems to ensure transparency and record-keeping.
•Maintain strong working relationships within the ER team, HR Shared Services, CFU HR, Legal, Ethics, Corporate Investigations, and the wider business to support priorities and goals effectively.
•Act as a point of escalation for less experienced ER and HR colleagues, offering guidance and coaching where required.
•Design and deliver training programs and lead ad hoc ER projects, including improvements to processes, policies, or products.
•Keep up to date with BT Group’s business strategy, people metrics, employment law, and Employment Tribunal case findings. Leverage this knowledge to guide people managers in a dynamic environment.
•Be curious and proactive in providing insights to enhance policies, processes, and products.
The skills you'll need
•Proven expertise in full case management of highly complex Employee Relations matters, including investigations, grievances, disciplinary actions, and redundancy.
•Extensive knowledge of employment law, ACAS codes, and experience managing cases end-to-end with a strategic and risk-assessment focus.
•Demonstrated success in high-volume, fast-paced environments, meeting SLA expectations and delivering impactful outcomes.
•Skilled in leveraging data for broader insights into cases, driving informed decision-making and resolutions.
•Experienced in delivering ER-related training across all levels, including senior leaders, to upskill and build organisational capability.
•Track record of driving continuous improvement by challenging the status quo and developing new processes and policies.
•Strong collaboration, influencing, and communication skills, with the ability to build and maintain effective stakeholder relationships.
•Proficient in using case management systems and advanced IT tools, including Excel, Word, and PowerPoint.
•Holds or is working towards Level 5 CIPD certification, with relevant experience in ER, unions, and Employment Tribunals.
•Exceptional written and verbal communication, actively listening to others and effectively engaging with stakeholders at all levels.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
•Up to a 10% on-target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•25 days annual leave (not including bank holidays), increasing with service
•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.
•Discounted broadband, mobile and TV packages
•Access to 100’s of retail discounts including the BT shop
•50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
•Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
•Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’