Job Description - Platform Integration Specialist (15727)
Company
In 2019 we launched our brand new easyJet holidays business, with a mission to provide brilliant holiday experiences at unbeatable prices. We do this by combining easyJet’s flexible flight programme with handpicked hotels and best-in-class technology to provide hassle-free, personalised holidays. Since then, we have:
1. Launched our sustainability strategy, becoming the first major UK tour operator to offset the carbon emissions from its package holidays.
2. Doubled the size of our team.
3. Been named one of the Best Workplaces in Travel.
4. Reached a milestone of 1.1 million customers in our first full year of trading.
5. Become the fastest growing UK tour operator.
We’re an ambitious bunch and we want to lead the industry, making sustainable travel affordable and accessible to everyone and to do this we’re building remarkable teams with modern ways of working.
Team
As a technology team, we are at the centre of the enormous growth ambition for easyJet holidays. The Platforms team has a widespread responsibility for managing and maintaining the underlying platforms and applications and delivering the changes required that will contribute to the success of easyJet holidays.
Job Purpose
The key purpose of the platform service manager is to ensure that any new technical capabilities impacting our key platforms within easyJet Holidays have a clear service model in place, along with an ongoing responsibility for improving the service offered on our existing platforms.
Job Accountabilities
1. Service Design and Transition: Driving improvement in the quality of new and evolved services by ensuring that the appropriate service models are in place and functioning correctly.
2. Service Continuity Management: Driving improvement in the service availability and performance levels before, during, and after a disaster-level incident.
3. Knowledge Management: Ensuring that knowledge information is gathered, analyzed, stored, and shared with regular reviews and updates to key stakeholders.
4. Configuration Management: Ensuring that individual service configuration items are managed and mapped to the relevant services.
5. Innovation & Change: Identifies opportunities for continuously improving the way things are done.
6. Business Performance: Understands the commercial reality of easyJet in terms of high volume, low cost, and low margin.
7. Ownership & Delivery: Monitors results and uses sound judgement to make timely decisions.
8. Building Relationships: Communicates effectively with others and builds strong working relationships.
9. Customer & Shareholder value: Anticipates possible risks and takes action to prevent them from becoming issues.
Key Skills and Experience Required
1. Understanding and experience in IT service management (ITSM) and Information Technology Infrastructure Library (ITIL).
2. Experience in IT governance, including policy definition and process improvements.
3. Understanding of IT systems, architectures, and technologies.
4. Extensive experience within an IT department providing cross-functional IT management capabilities.
5. Planning & orchestration skills across product and platform teams.
6. Proven stakeholder communication and management skills.
7. Effective influencing and negotiation skills in complex environments.
Key KPIs
1. Comprehensive service model in place to support new business capabilities.
2. Accurate service configuration and mapping.
3. Reduction in number and scale of incidents and problems affecting all services.
Location and Hours of Work
This full-time role will be based in Luton, and will be 40 hours per week, with some occasional travel required.
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