Helpdesk Advisor (Administrator)) - Manchester
* £12.24 an hour
* Work From Home on Fridays
* This is an ongoing temporary position offering the chance to go permanent.
Hours:
* Monday to Friday, 8am - 5pm
Are you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment?
We are seeking a Helpdesk Advisor (Administrator) to join a Facilities Management team in Manchester.
If you are a good 'all-rounder,' with Customer Service experience, then this is a great opportunity for you!
The role of Helpdesk Advisor:
* Manage multiple inboxes and respond promptly to customer enquiries via email and phone.
* Handle a high volume of emails and calls.
* Support both reactive works and pre-planned maintenance tasks.
* Prioritise and manage tasks efficiently to ensure smooth operations.
* Collaborate with other team members and departments to resolve customer queries effectively.
* Maintain accurate records and logs of communications and job status updates.
The ideal Helpdesk Advisor:
* IT Literate
* Strong organisational skills with the ability to multitask in a busy environment.
* Excellent customer service skills with a professional and friendly attitude.
* Experience in reactive works and/or pre-planned maintenance would be highly advantageous.
* Facilities management experience preferred but not necessary
* Ability to work independently and efficiently, while also being a team player.
* Proficient in MS Office and other office management systems.