Junior IT Support Analyst
Location: Fully Onsite – Northampton
Salary: £20,000 - £23,000 per annum
Job Type: Full-time, Permanent
Are you an aspiring IT professional with 6-12 months of experience looking to grow your career in IT support? Our client has an exciting opportunity for a Junior IT Support Analyst to join a dynamic and supportive IT Infrastructure team.
About the Role:
As a Junior IT Support Analyst, you will be the first point of contact for IT support queries, providing Level 1 support to users across the business. You will manage helpdesk tickets, assist with hardware and software setup, and ensure IT systems are running efficiently. This is a fantastic opportunity to develop your technical skills and gain hands-on experience in a fast-paced environment.
Key Responsibilities:
* Provide Level 1 IT support via helpdesk, phone, and face-to-face interactions.
* Manage and escalate support tickets as required.
* Document and maintain IT assets, including equipment setup and configuration.
* Ensure IT workspaces are functional and well-maintained.
* Travel to company sites when required to provide technical support.
* Assist with proactive maintenance and troubleshooting of IT systems.
* Support the wider IT team and contribute to higher-level IT support as your skills develop.
What They’re Looking For:
* 6-12 months of experience in an IT support or helpdesk role or a strong passion for IT with relevant qualifications/certifications.
* A proactive and customer-focused approach to IT support.
* Strong communication skills with the ability to explain technical issues in simple terms.
* Basic understanding of networking, hardware, and software troubleshooting.
* Ability to prioritise tasks and manage time effectively.
* A “can-do” attitude with a willingness to learn and develop within the role.
Why Apply?:
* A great opportunity to gain hands-on experience in IT infrastructure.
* Supportive team environment with opportunities for growth.
* Competitive salary and benefits package.
* If you’re looking to kick-start your career in IT support and gain valuable experience in a fast-moving IT environment, we’d love to hear from you!
Apply today!
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