The Head of Steam Cardiff are looking for their next superstar supervisor. Due to internal promotions within the team, we are looking for someone to join the 20 strong team to manage and lead shifts, routinely guide the team through service, deliver excellent guest experiences and chat all things craft beer. Responsibilities - What you will be doing Open and close the venue to high standards, ensuring positive handovers for fellow managers. Maintain CTO standards throughout the venue. Oversee cash handling procedures and count tills upon closing and opening. Have excellent customer service skills through experience in hospitality. Push and engage the team to deliver memorable guest experiences Be available for delivery shifts, with heavy lifting (training provided) Experience - What you've been doing A background in on-trade hospitality or retail is essential for this role - QSR not accepted for this specific role at this time. Experience in the craft beer is desirable but definitely not essential. Late night trade experience is also desirable but also not essential. You've led shifts and team members before, often as the most senior member of the team. You've dealt with stock takes, deliveries and food-led businesses. Personal - Who are you Adaptable with your time, shifts vary between 7am and 1am throughout the week, usually 8-9 hours long but can differ. Relaxed but hard-working. - You know how to calmly go about a shift, keeping composed and maximising experiences and sales, but you know when it's time to switch it on throughout busy periods. Attention to detail - You have the ability to take down your hospitality 'blinders' and look at a venue through the guest's eyes. You are organised and have excellent time-keeping. Pros - What's in it for you £11.70 per hour Work/Life Balance - thoughtful rotas, released with 2 weeks notice, working around your life, not vice versa. Mixture of closes and opens. Regular time off including weekends. £2.50 team food 30% staff discount at all Head of Steam venues. Regular staff social events and team meetings. Extra training provided - FA, MHFA, Personal Licenses etc. Progression opportunities for the right candidates.