Job summary Modality LLP is a large-scale provider of NHS community outpatient and diagnostic services. Locally we offer patients access to community outpatient services across a number of specialty areas including Cardiology, Dermatology, Rheumatology, ENT, Gynaecology, Ophthalmology, Orthopaedics, Urology, and Respiratory Medicine. We also offer a range of diagnostic services including X-ray and Ultrasound. Patient Pathway Coordinators will support the clinical team, Team Leader, and other Managers in ensuring the specialty is able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. 18 weeks RTT target and other contractual targets for keeping DNAs to a minimum and issuing clinical correspondence within a set timeframe. As an employee with us you can benefit from Enrolment to the NHS pension scheme Annual leave minimum 27 days, plus 8 days bank holiday pro rata Employee discounts and benefits scheme Employee assistance programme (EAP) Education and career pathways Enhanced Family friendly policies Flexible working Wellbeing support and initiative Main duties of the job Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales. Provide reception duties to support community services clinics, as required Enter patients onto waiting lists and clinics, ensuring all demographic details are correct (addresses, phone numbers GP details etc.) updating correctly on clinical/data systems as necessary. Undertaking the administration of registration, transfers and discharge of patients using the appropriate systems. Participate in the validation of system data to ensure that the data held is up to date and accurate and recorded appropriately e.g. patient pathway audits Work flexibly during times of service need or staff absence, including occasional evening and weekend working Courteously and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic are maintained and appropriate action is taken in a timely manner Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines About us Modality LLP is a provider of NHS community outpatient services within a number of regions across the UK. Our service offer and expertise include: Over 15 years of experience of delivering community outpatient services Contracts with ICBs and hospital providers A diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals Delivery of over 120,000 patient consultations per year Delivery of 1st consultations within a maximum of 4 weeks from referral from a choice of community locations, 7 days per week Modality LLP is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010. Date posted 17 February 2025 Pay scheme Other Salary £11.55 an hour £22,584.35 per annum WTE Contract Permanent Working pattern Full-time Reference number E0363-25-0006 Job locations Lyndon House 65 Hagley Road Edgbaston Birmingham B16 8PE Job description Job responsibilities Acting as the main point of contact for patients receiving private outpatient care; providing support, information and guidance throughout the patients journey. Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales. Efficiently scheduling appointments for tests or procedures, ensuring timely and convenient arrangements for patients. Developing expert knowledge of the private services clinical/booking system (Semble) and training other staff members in its use Provide reception duties to support community services clinics, as required Enter patients onto the clinical system, ensuring all demographic details are correct (addresses, phone numbers GP details etc.) updating correctly on clinical/data systems as necessary. Undertaking the administration of registration, transfers and discharge of patients using the appropriate systems. Participate in the validation of system data to ensure that the data held is up-to-date and accurate and recorded appropriately e.g. patient pathway audits. Work flexibly during times of service need or staff absence, including occasional evening and weekend working. Courteously and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic are maintained and appropriate action is taken in a timely manner. Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines. The ability to work with a diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals. Ability to facilitate clear and effective communication to patients in order to enhance overall patient experience. Address and resolve any issues or concerns raised by patients, ensuring a high level of satisfaction and trust is maintained. Significant experience of working in a customer services role and will have excellent communication skills. Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage. Pre-employment Vaccinations As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement. Right to work checks All applicants invited for interview will need to prove their right to work in the UK at the interview stage References References must be secured prior to beginning employment, one must be your current or most recent employer. Employment history You must notify us of any employment gaps of 6 weeks or more. Job description Job responsibilities Acting as the main point of contact for patients receiving private outpatient care; providing support, information and guidance throughout the patients journey. Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patients journey is managed efficiently, smoothly and in accordance with targets and agreed timescales. Efficiently scheduling appointments for tests or procedures, ensuring timely and convenient arrangements for patients. Developing expert knowledge of the private services clinical/booking system (Semble) and training other staff members in its use Provide reception duties to support community services clinics, as required Enter patients onto the clinical system, ensuring all demographic details are correct (addresses, phone numbers GP details etc.) updating correctly on clinical/data systems as necessary. Undertaking the administration of registration, transfers and discharge of patients using the appropriate systems. Participate in the validation of system data to ensure that the data held is up-to-date and accurate and recorded appropriately e.g. patient pathway audits. Work flexibly during times of service need or staff absence, including occasional evening and weekend working. Courteously and efficiently receive telephone enquiries from patients, carers, and external agencies in relation to appointments and general enquiries, ensuring that accurate records, both manual and electronic are maintained and appropriate action is taken in a timely manner. Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines. The ability to work with a diverse clinical workforce of consultants, GPs with extended roles, specialist nurses and allied health professionals. Ability to facilitate clear and effective communication to patients in order to enhance overall patient experience. Address and resolve any issues or concerns raised by patients, ensuring a high level of satisfaction and trust is maintained. Significant experience of working in a customer services role and will have excellent communication skills. Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage. Pre-employment Vaccinations As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement. Right to work checks All applicants invited for interview will need to prove their right to work in the UK at the interview stage References References must be secured prior to beginning employment, one must be your current or most recent employer. Employment history You must notify us of any employment gaps of 6 weeks or more. Person Specification Qualifications/Skills Essential Proven experience as a Patient Pathway Coordinator or a similar role. Proven experience in administrative roles, preferably within a healthcare or private services setting. Strong organisational and multitasking abilities to efficiently manage administrative tasks. Excellent communication and interpersonal skills to interact with patients, healthcare professionals and internal staff. Proficient in using office software (e.g. Microsoft Office) and any relevant healthcare management systems. Ability to work well under pressure and meet tight deadlines. Attention to detail to ensure accuracy in administrative tasks, record keeping and documentation. Efficient time management skills to meet deadlines. Ability to identify issues, troubleshoot problems and implement effective solutions. Person Specification Qualifications/Skills Essential Proven experience as a Patient Pathway Coordinator or a similar role. Proven experience in administrative roles, preferably within a healthcare or private services setting. Strong organisational and multitasking abilities to efficiently manage administrative tasks. Excellent communication and interpersonal skills to interact with patients, healthcare professionals and internal staff. Proficient in using office software (e.g. Microsoft Office) and any relevant healthcare management systems. Ability to work well under pressure and meet tight deadlines. Attention to detail to ensure accuracy in administrative tasks, record keeping and documentation. Efficient time management skills to meet deadlines. Ability to identify issues, troubleshoot problems and implement effective solutions. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Modality LLP Address Lyndon House 65 Hagley Road Edgbaston Birmingham B16 8PE Employer's website https://www.modalitycommunityservices.com/ (Opens in a new tab)