An opportunity has arisen for a Door Attendant to join us at Jumeirah Carlton Tower.
The main duties and responsibilities of this role are:
* To load cars for departing guests, ensuring a polite manner and courteous farewell, remembering to confirm the number of pieces with the departing guest.
* To unload luggage from the cars for arriving guests, following health and safety manual handling guidelines.
* To direct and escort guests to reception announcing them by name.
* To ensure that the hotel's driveway, main entrance, and car-park are clean and free of traffic at all times, ensuring that all defects are reported to the concierge or placed directly into Hot Sos.
* To liaise with the valet parking attendant on arriving and departing guest vehicles, ensuring that all vehicles are checked thoroughly prior to acceptance/handover.
* To assist with moving guest vehicles to the entrance of the car-park if required.
* To provide red carpet service for VIPs and Weddings.
* To call for a taxi for the guest upon request.
* To offer various information to guests regarding the hotel services, facilities, as well as general information.
* Reports any incidents, complaints, suspicious persons, or safety hazards immediately.
About you:
* Must have a UK driving license and experience with driving luxury vehicles.
* Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
* Strong customer service skills with the ability to provide personalized service to discerning guests, ensuring their needs are met with efficiency and professionalism.
* Familiarity with luggage handling procedures, including proper lifting techniques and care for guests' belongings, to maintain the hotel's high standards of service.
* Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment, while maintaining attention to detail and upholding the hotel's brand reputation.
* Flexibility to work weekends and holidays, to ensure seamless guest service.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry. This includes:
* Competitive salary + excellent service charge.
* 28 holidays inclusive of Bank Holidays.
* Extra holiday for significant Birthdays (21, 30, 40, etc.).
* Life insurance.
* Next pension.
* Jumeirah perks website access – discount.
* F&B and Spa treatment discount.
* Lieu day if you work on Bank Holidays.
* Dry cleaning of uniform or Business attire.
* Meals on duty.
* Employee assistance programs.
* Wellness benefits – Chiropodist, Flu jabs, and more!
* Taxi service after hours.
* Social events & recognition programs.
* Ongoing training & development.
* Wedding/Baby gift.
* Cycle scheme.
* Internal transfer scheme.
* Eye test and discount for VDU users.
* Dental cash back plan.
* External transfer scheme.
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