Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 37
Role summary - One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London. Managing a patch of (Apply online only) residents, this role offers a variety of tasks ensuring no two days are the same
Key Responsibilities:
Reviewing and managing rent accounts
Conducting anti-social behaviour (ASB) interviews and implementing action plans
Managing void properties: taking back empty homes, advertising, and re-letting
Conducting inspections for mould and damp
Carrying out home visits and addressing resident concerns
Collaborating with internal departments to resolve housing issues
Liaising with external stakeholders such as councils, MPs, and social services
Conducting estate inspections to maintain safety and cleanliness
Managing repairs and ensuring timely resolution
Setting up resident accounts and providing support to colleaguesRequirements:
Previous experience in a Housing Officer role
Strong communication and customer service skills
Knowledge of housing law (desirable)
Housing-related qualifications (desirable)
Experience handling customer complaints (desirable)
Ability to manage multiple tasks and adapt to changing priorities
Problem-solving skills and accountability
Respect for diversity and inclusivityIf you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an email to (url removed)