Job summary Take the lead in providing operational business support for the Service Manager's in Neurology and Stroke Provide full and comprehensive administrative support to the operational team to enable the Service Manager's to meet the expectation of key performance indicators Provide line management to the administration team working within Medical Day Unit Improve systems and processes in conjunction with the Clinical Pathway Co-Ordinator on Medical Day Unit Main duties of the job Take responsibility of the co-ordination of the patient's pathway to ensure that the patient's journey is managed efficient, smoothly and in accordance with targets and agreed timescales. Bring appointments forward for patients at are at risk of breaching RTT targets and chase test result with the appropriate department such as Radiology, Nuclear Medicine, Cardiology. Report on long waiters, undated patients and those dated over 18 weeks awaiting diagnostic/results. Liaise with different stakeholders including patients, GP's and clinical teams. Support the operational team with aspects of service development. Admin Management To be responsible for the day-to-day line management of Medical Day Unit administrative team, being the first point of contact for all areas of management including performance and conduct. Daily validation of all PTL's to ensure patient pathways are of good quality and comply with Access Policy standards. Work collaboratively with the clinical tams on each site to plan activity making full use of all available capacity and developing plans to address capacity issues. Ensure agreed actions are delivered and staff accountable for delivering and have appropriate knowledge, skills and training to achieve targets. About us We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. Date posted 03 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 344-0131KCH-A Job locations Kent and Canterbury Hospital Kent & Canterbury CT1 3NG Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Previous applicants need not apply. Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Previous applicants need not apply. Person Specification Skills and Experience Essential Worked within the NHS for at least 2 years Ability to set up systems and procedures to support the service Managing patient pathways and ensuring these meet RTT target and deadlines Experience of working within a team Able to use own initiative Managing complex workload with competing demands Well organised and able to prioritise own workload and that of others. Ability to work under pressure and problem solve, meeting demanding deadlines Resolve conflict Desirable Experience of supervision of staff Able to multi-task in a fast-paced environment Qualifications Essential Computer literate including Word and Excel. Range of NHS computerised systems Educated to GCSE level Range of NHS computerised systems Desirable Evidence of IT skills Personal & Professional Attributes Essential Ability to lead a team. Drive for improvement to patient experience Shows empathy and sensitivity. Friendly, professional approachable and forward thinking Desirable Listens and shows a problemsolving approach to their work. Other Requirements Essential Know and uphold the Trust Values (can be found on the Trust Website Person Specification Skills and Experience Essential Worked within the NHS for at least 2 years Ability to set up systems and procedures to support the service Managing patient pathways and ensuring these meet RTT target and deadlines Experience of working within a team Able to use own initiative Managing complex workload with competing demands Well organised and able to prioritise own workload and that of others. Ability to work under pressure and problem solve, meeting demanding deadlines Resolve conflict Desirable Experience of supervision of staff Able to multi-task in a fast-paced environment Qualifications Essential Computer literate including Word and Excel. Range of NHS computerised systems Educated to GCSE level Range of NHS computerised systems Desirable Evidence of IT skills Personal & Professional Attributes Essential Ability to lead a team. Drive for improvement to patient experience Shows empathy and sensitivity. Friendly, professional approachable and forward thinking Desirable Listens and shows a problemsolving approach to their work. Other Requirements Essential Know and uphold the Trust Values (can be found on the Trust Website Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East Kent Hospitals University NHS Foundation Trust Address Kent and Canterbury Hospital Kent & Canterbury CT1 3NG Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)