To support the Marketing & Communications Business Partner in managing and maintaining external communication channels, handling incoming calls, managing enquiries, and contributing to the overall marketing strategy. Your key responsibilities will be split across the following key areas;
* Call Answering
* Administrative Support
* Marketing & Communications
This job description outlines the main duties and responsibilities associated with the post. It is not exhaustive and may be subject to change in consultation with the appropriate team members. It does not form part of the contract of employment. This is an apprenticeship role, meaning you will gain hands-on experience while completing structured training in marketing through our partnered apprenticeship provider. Alongside your day-to-day responsibilities, you will also be expected to complete coursework as part of your apprenticeship program. Main Responsibilities Call Answering:
* Answer all incoming calls politely and professionally, transferring to the relevant person when necessary.
* Keep a log of call types for further analysis and reporting.
* If unable to transfer, take caller details and short messages and pass them on to the relevant person via phone and/or email.
* Provide cover the reception desk as required, including reception duties.
Administrative Support:
* Support the receptionist and perform administrative tasks as requested, such as data input, placing orders, booking travel and accommodation, coordinating awards, maintaining supplies, and liaising with contractors.
Marketing & Communications:
* Assist in developing and implementing effective marketing strategies and campaigns alongside the Marketing & Comms Business Partner.
* Manage various care home social media pages, creating engaging content aligning with the brand's image and message.
* Monitor and respond to enquiries across multiple channels, including calls, emails, website, and social media interactions.
* Handle lead and enquiry management, including tracking and organising leads using CRM software.
* Support potential residents and their families by providing empathetic and accurate information about services, ensuring a seamless customer journey.
* Maintain comprehensive and organised records of leads and enquiries for effective follow-up.
Additional Duties:
* Work alongside the Marketing & Comms Business Partner and our other Marketing & Comms Assistants ensuring adequate cover, recruitment, monitoring sickness and absence, managing annual leave, and identifying training needs.
* Provide administrative support to Directors as needed, including but not limited to data input and placing orders.
* Contribute to the continuous improvement of marketing efforts by identifying growth areas and implementing innovative solutions., The Marketing & Communications Apprentice role is an excellent entry-level opportunity for individuals looking to gather experience and build a solid foundation for a career in marketing and communications. This position offers exposure to various marketing tools and systems, providing a platform for growth and development in a dynamic field. Additionally, the role includes travel across the country with paid expenses and mileage, further enhancing the individual's professional experience.
* Entry-level position ideal for starting a career in marketing and communications.
* Hands-on experience with various marketing tools and systems.
* Opportunity to create and manage engaging content across social media platforms.
* Exposure to CRM software for effective lead and enquiry management.
* Development of communication and customer service skills.
* Travel opportunities across the country with paid expenses and mileage.
* A solid platform for career growth and professional development.
* Supportive environment fostering learning and skill enhancement.
This position will work closely with our Marketing & Communications Business Partner, offering a hands-on role in marketing our Meallmore group of 27 homes. The successful candidate will be key in managing and maintaining our external communication channels, creating engaging content, and supporting potential residents and their families. This is a unique opportunity to be at the forefront of our marketing efforts, gaining invaluable experience and insights into the healthcare and senior living industry. By joining our team, you'll be part of a dedicated group committed to delivering exceptional care and support. You'll have the chance to travel, meet new people, and contribute to the growth of our organisation. With paid expenses and mileage, you can focus on developing your skills and advancing your career. If you're passionate about marketing, communication, and making a positive impact, this role is the perfect next step to a successful and fulfilling career.
Meallmore has care homes across Scotland providing specialised care for adults with a wide range of needs, our high-quality care is individually tailored to residents' while allowing them to be as independent as they wish. Meallmore Ltd, built and still owned by the Hennessey family, opened the doors of its first nursing home for the elderly in 1987 in Daviot, just south of Inverness. Since then, the business has grown steadily, with an ever-expanding portfolio of care homes and a team who prides themselves on delivering first-class care. Over the years, we have been regularly recognised for our work in improving the lives of the elderly and vulnerable, creating great places to live and great places to work. This role will be part of the People and Culture team and will support the business to externally market our homes and business.