Seeking an Account Director to join a scaling Retail Technology Company, would suit an accomplished Senior Account Manager or Account Director with Retail Software / Tech experience. Top reasons to work for this client: Basic salary to £80k per annum. Bonus International travel. Exciting opportunity to join a well-established growing global Retail Technology Company. Real scope to be instrumental scaling this tech brand in international markets. Influence the growth and future direction of the top tier existing global retail customers. Brand new role, owing to strong growth and expansion of new features / projects. Rewarding blend focussing on growing existing customers and expansion into new regions. Pivotal role working closely with the Head of Sales and CEO. Collaborating closely with Sales & Marketing colleagues. Office based: Hertford. Core responsibilities will typically include: Formulate and maintain account plans for key customer Identify specific customer growth and new business opportunities Identify trends and inform future decision-making Leverage key industry partnerships to inform and lead customer thinking Work with support and delivery teams to improve customer processes Keep customers informed about new products and services Identify generic opportunities for upselling and cross-selling Hold regular customer update seminars to inform customers about product updates, best practices, and industry trends Work with the marketing team to provide the voice of the customer and build testimonials and case studies Qualifications, Skills & Experience: Experience in managing customer accounts in a similar or related technology business Excellent communication and organisational skills Able to converse about latest industry trends and technology developments Ability to identify and capitalise on growth opportunities Proficiency in using CRM (Customer Relationship Management) software Highly motivated, adaptable, able to work well both independently and as part of a team Driving licence.