Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. We are seeking a Medical Receptionist to join our friendly team. Full or part time considered.
We are looking for an individual who is a good communicator with excellent interpersonal and customer service skills. Knowledge of the workings of General Practice and SystmOne clinical system would be a distinct advantage.
Main duties of the job
The primary responsibility is to provide a high quality service to our patients.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.
Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
Job responsibilities
* Answer the telephone as a priority
* Book/cancel appointments
* Take messages accurately and pass on in a timely manner
* Deal with general enquiries and complaints
* Register new patients and temporary residents and make up paper records
* Greet and direct patients and visitors
* Organise translators
* Respond to the needs of GPs and Nurses to enable efficient clinics
* Input and extract information from the Practice computer system
* Update the clinical system with information eg smoking, ethnicity
* Action change of address notification
* Any other filing, record keeping and distribution of documents as appropriate
* Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
* Fully utilise SystmOne and other IT systems
* Monitor and check tasks and work flows
* Communicate effectively with the reception team to ensure policies and procedures are kept up to date
* Keep directories and databases up to date to ensure an efficient work flow
* Demonstrate duties to new or less experienced staff
* Resolve job related issues, including patient documentation and help resolve minor problems
* Photocopying
* Attend meetings when required
* To work safely at all times in accordance with legislation and Practice policies and procedures
* Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
Person Specification
Qualifications
* Education to GCSE level or equivalent
Experience
* Experience of working with the public
* Working as part of a team
* Experience of working in a NHS setting
* Experience of working in General Practice
* Knowledge of SystmOne
* Knowledge of medical reception duties
Personal and professional attributes
* Sensitivity in dealing with patients concerns and complaints
* Organised and able to prioritise workloads
* Flexibility, commitment and adaptability
* Ability to work under pressure
* Good verbal and written communication skills
* Ability to work for the benefit of the team
* Able to use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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