Job summary Have you considered applying your people skills to build a career in customer service? Our switchboard team is offering you a major opportunity to join the team and build a career as a Switchboard Operator based at Peterborough City Hospital. You will be a valuable members of a friendly and supportive well-established team of telephonists providing services to the Trust members and the general public 365 days, 24 hours a day, 7 days a week. Together with your team, you will provide an essential service to the Trust in ensuring the smooth running of the operation of our hospitals by providing an efficient call handling service, answering emergency calls, monitoring and responding to various alarm systems. We are offering enhanced rates for unsociable hours cover. You will have customer service experience, excellent communication skills and telephone manner. Current or recent experience of working in a busy switchboard is desirable, but it is essential that you are able to deal with calls in a tactful, diplomatic and courteous manner at all times, demonstrating good interpersonal and organisational skills, even when working under pressure. We believe in personal and professional development. Therefore, we are offering a comprehensive 6 weeks training programme for you to acquire the right knowledge and skills to perform at the best of your abilities. Join the team at North West Anglia NHS Foundation Trust to help improve our services Main duties of the job You will join a rotational shift pattern covering 24-hours/day and 365 days/annum including nights, weekends and public holidays. You will be required to work independently when covering the night shift. Flexibility is essential as you may be required to change duties or work at short notice to cover for absences and holidays. You will operate the screen based consoles associated with the telephone system and peripheral equipment such as internal pagers and associated paging terminals, emergency telephones and emergency alarms. You will answer Emergency and Resuscitation Calls immediately and respond appropriately, as well as acknowledge all alarm systems located in the Switchboard room and respond appropriately including informing the necessary individuals/departments. You will record all unusual occurrences, complaints or equipment failure in the Occurrence Log. About us We are committed to promoting diversity and inclusion in our workforce and encourage applications from people of all backgrounds, with a special focus on welcoming individuals from disabled, Black, Asian, and Minority Ethnic (BAME) communities, as well as those from our local area. In line with our dedication to employee support, we offer a variety of benefits. For more information, please see the attached staff benefits leaflet. We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 176-C-6920700 Job locations Peterborough City Hospital Bretton Gate Peterborough PE3 9GZ Job description Job responsibilities Please see detailed Job Description and Person Specification for more information regarding this role. Job description Job responsibilities Please see detailed Job Description and Person Specification for more information regarding this role. Person Specification Qualifications Essential GCSE Maths & English or equivalent - Grade C or above IT/Keyboard skills qualification (ECDL, GCSE, NVQ, SDi for example). Experience Essential Recent experience of working in a busy switchboard environment Good experience in customer service dealing with general public - face to face and using telephone. Working experience using Windows, Microsoft Office, Teams and Outlook Desirable Working experience of Cisco Call Manager and ARC Console switchboard Knowledge/Skills Essential Good knowledge of data protection Computer skills (navigating Windows using mouse and keyboard) Desirable Knowledge of hospital environment Person Specification Qualifications Essential GCSE Maths & English or equivalent - Grade C or above IT/Keyboard skills qualification (ECDL, GCSE, NVQ, SDi for example). Experience Essential Recent experience of working in a busy switchboard environment Good experience in customer service dealing with general public - face to face and using telephone. Working experience using Windows, Microsoft Office, Teams and Outlook Desirable Working experience of Cisco Call Manager and ARC Console switchboard Knowledge/Skills Essential Good knowledge of data protection Computer skills (navigating Windows using mouse and keyboard) Desirable Knowledge of hospital environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North West Anglia NHS Foundation Trust Address Peterborough City Hospital Bretton Gate Peterborough PE3 9GZ Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)