Customer Service Advisor - Inbound Call Centre / Full training provided - Gloucester HQ - 8am to 5pm Mon-Fri (Not remote) - £25,000
Overview:
Operating in a busy inbound call centre, you will play a pivotal role in driving productivity and ensuring the very highest levels of customer service. This position calls for a dynamic individual who loves customer interaction, can work with multiple IT applications and enjoys the buzz of team collaboration.
Ideal Experience:
* Fast-paced office-based employment.
* Outstanding customer service skills with a client-focused approach.
* Superior verbal and written communication abilities.
* Proficient in multitasking and meeting deadlines.
* Independent initiative and unsupervised working capability.
* A collaborative team player with a strong work ethic.
* Highly IT literate; ability to quickly learn new IT systems.
* Ability to thrive under pressure in a fast-paced team environment.
* Commitment to fostering a positive, supportive team culture.
Core Responsibilities:
* Handle client communications, ensuring a high standard of customer service.
* Accurately log client interactions and service requests using in-house IT systems.
* Coordinate solutions, adhering to SLAs and optimising efficiency.
* Facilitate seamless communication between stakeholders.
* Demonstrate excellent email/ticket management and response skills.
* Uphold exceptional customer care standards.
* Contribute to achieving team KPIs through diligent work ethic.
* Perform additional customer service and administrative duties as needed.
* Working to targets to ensure, personal and team KPIs met.
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