Bilingual Customer Advisor (5208) Edinburgh, Scotland
Salary: GBP24000 - GBP25000 per annum
Who we are
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We are seeking a passionate and enthusiastic Multilingual Customer Advisor to join our team in our Edinburgh office.
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
1. 32 days annual leave
2. Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
3. Employee well-being program, Employee Assistance Program and enhanced sick pay
4. Monthly performance based bonuses
5. Extensive learning opportunities and resources to further your career
6. Annual travel points which can be redeemed at Trip.com towards your next adventure
7. Enhanced family policies (maternity/paternity/adoption)
8. Life and health insurance
9. Discounted parking pass at Fountain Park
10. Birthday cake on your birthday
11. Free on-site gym
12. Hybrid working
13. Frequent employee engagement events
14. Refer a friend bonus scheme
Working hours- The operational office hours are 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 7am to 11pm. At this time the working hours for our Bilingual line are; Monday to Friday from 8am to 4.30pm.
Salary- We offer a competitive salary of £24,000 per annum plus a £1000 language allowance. Start date - 3rd March 2025.
What you’ll be doing
1. Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
2. Providing resolutions to our customers via Call, Chat and Email mainly on our English speaking line.
3. Handling customer queries with empathy, patience and compassion.
4. Attending regular team huddles.
5. Keeping up-to-date with the latest promotions, initiatives and company policies/procedures.
6. Assisting in ad hoc assigned projects.
What you’ll need
1. Customer service experience
2. Must be fluent in English and either Spanish, Italian, French, German, Dutch, Portuguese, Greek, Russian, Polish, Turkish or Arabic
3. Effective communication skills
4. Good knowledge of Microsoft Office suite
5. Proficient typing abilities
6. Ability to remain calm and logical in challenging situations
7. Excellent problem solving skills
8. Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Desired but not essential
1. Previous contact centre experience
2. Travel & Tourism industry experience
Please note that we are unable to provide sponsorship. Therefore, to be considered for this position, you must already possess the Right to Work in the UK and reside within a commutable distance from our Edinburgh office.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development.
Be Aware of Recruitment Fraud
Please be vigilant as we have noticed fraudulent entities posing as Trip.com Group or our associates, contacting applicants with fake job offers. Remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.
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