Customer Support Executive
· Handling inbound customer calls and providing customer support
· Responding to website ‘Live Chat’ messages
· Logging enquiries, notes and documents onto relevant CRM systems
· Maintaining company information in line with the general data protection regulations
· Managing incoming meter readings
· Customer query administration
· Working on small projects provided by your Manager
· Adhering to internal processes and completing actions within company time frames
· Gaining recognition for Dyce Energy’s services through customer surveys and reviews
· Liaising with suppliers regarding Customer Queries
· Attending regular Team Meetings
· Inbox Management
Essentials
· Professional telephone manner
· Organisational skills
· Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook
· Numerical literacy
· Excellent communication skills
· An ability to build rapport
· Punctual
· Trustworthy
· Confident
· Energetic attitude
· Committed
· Hardworking
Desirable
· Advance user of excel with VLOOKUP knowledge
· An understanding of the energy market
· Customer Support Background
Job Types: Full-time, Permanent