Job description and person specification
Job Title: Accounts Receivable Analyst – French Speaker
Location: Birmingham office - 2 days PW
Key Relationships
Internal: Underwriting, Claims, Finance, UK & RoW Operations teams, Digital Operations teams, Digital Services Team, IT, Agresso Support, AR Support team and Broker Relations
External: Brokers, 3rd Party service providers and external credit controllers
Job Summary
Ownership of open debt, collections and cash allocation including:
* Daily credit control processing;
* Business partnering with operations underwriting and business teams;
* Managing relationships with the brokers, underwriting and the business;
* Daily data validation, reconciliation and analysis;
* Monthly processing, controls & reporting;
* Monthly reconciliations / financial accounting;
* Continuous improvement of the credit control function;
Key Responsibilities
* Daily credit control technical processing;
o Debt collection activity in line with Beazley collection strategies (Dunning cycle).
o Allocation of daily and legacy unallocated cash against open debt items.
o Supporting cash allocation by chasing brokers for missing payment details/remittances and chasing UCO & Underwriters for missing policy booking.
o Optimise auto cash allocation through root cause analysis of cash blockers.
o Assist with facilitating DD collections, rejections and reconciliation liaising with brokers as required.
o Identify open items to escalate into cancellation process.
o Calculation and preparation of refund, commission and legal fee payments;
* Business partnering with operations, underwriting and business teams;
o Proactive debt management by UW division and broker.
o Work with the business to provide finance insight to collections and cash activity.
o Provide MI on aged debt, unallocated cash and collections patterns.
o Work with operational teams to align operational metrics to finance metrics.
o Assist with product implementations, migrations and system developments providing finance input to process and system requirements, and testing.
o Identify and raise data quality issues, customer facing pain points, broker behaviour trends.
o Collaborate with Broker relations to optimise broker experience.
* Managing relationships with the brokers, underwriters and the business;
o Liaison with Beazley underwriters, Claims and Finance staff as appropriate to resolve account queries.
o Managing internal / external payment queries and escalating as appropriate to ensure service levels are met.
o Provide professional service to brokers and other external partners in all interactions.
o Provide business divisions with a monthly aged debt summary for use in the renewals process.
* Daily data validation, reconciliation and analysis;
o Review daily premium data including E2E Rec and liaise with IT and operations teams to resolve data quality issues.
o Review policy feeds for inappropriate due dates and raise with operations team for immediate correction.
o Review and reconcile bank data to Agresso or cash allocation excel.
o Manage internal transfer/payments process including identifying and generating payment requests.
o Analyse cash collection and allocation trends.
* Monthly processing, controls & reporting;
o Payment and management of Broker DD commission and ad hoc cash from customer commissions.
o Management, tracking and oversight of cancellation process.
o Support monthly reporting of cumulative unallocated cash by entity, broker and status.
o Support monthly reporting of open debt - top 20 items and trends.
o Effectively communicate and report progress and escalate issues as required to senior management.
o Support six monthly debt recoverability reviews across entity and market.
* Monthly reconciliations / financial accounting;
o Monthly bank, debtor, UAC, transfer account reconciliations highlighting and recording transaction movements.
* Continuous improvement of the credit control function;
o Ensure that appropriate standards are established and complied with.
o Ensure all processes and controls are fully documented and up to date.
o Use business knowledge and understanding of credit control processes to propose improvements.
o Support new functionality and User Acceptance Testing (UAT) as required.
General
* Develop meaningful and strong working relationships with brokers and key stakeholders.
* Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude.
* Comply with Beazley procedures, policies and regulations relevant to your role.
* Ensure that you uphold the Beazley principle of Treating Customers Fairly and Conduct.
* Carry out additional responsibilities as individually notified.
* Discipline, within the Beazley Group guidelines, members of staff contravening regulations.
Personal Specification
* Education and Qualifications
o General accounting knowledge.
o Educated to A level or equivalent.
o CICM/AAT/ACCA/CIMA qualified advantageous.
* Skills and Abilities
o Fluent French speaker.
o The ability to manage time, meet deadlines and prioritise.
o Advanced analytical analysis and data manipulation skills are essential.
o Ability to review, validate and reconcile data between multiple systems is essential.
o Strong accounting and finance control skills are essential.
o Strong presentation skills are essential.
o Accurate and numerate, attention to detail.
o Excellent communicator, able to communicate effectively both verbally and in writing.
o Self motivated, able to work on own initiative.
o Strong computer skills.
* Knowledge and Experience
o Experience credit control collections and cash allocations essential.
o Experience of process / system improvement in a Finance team is essential.
o Experience of working in a Lloyds/general insurance environment is desirable.
o Familiar with accounting principles.
o Advanced knowledge of Excel.
* Aptitude and Disposition
o Outcome focused; self motivated and enthusiastic.
o Professional approach to successfully interact with internal service company staff as well as external contacts.
o Ability and willingness to roll up sleeves and get involved in detail.
* Competencies
o Concern for quality, Relationship builder, teamwork, good communicator, attention to detail, Initiative, business awareness, advocate for change, problem solver.
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