* Trade Floor Support Engineer (2nd/3rd Line)
* London - Onsite 4 days per week
* 6 month contract
* Inside of IR35
* £300 per day
My client, a large Bank, is looking for a Trade Floor Support Engineer to help them on their trade floor with 2nd & 3rd line hardware & software queries.The ideal candidate will have extensive Trade Floor Support experience with Bloomberg, Reuters. There is an option to work OOH work.
Please note, this role is onsite 5 days per week.
Responsibilities:
* Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user’s expectations.
* Help onboard New Joiners and carryout ad-hoc desk moves as and when required
* Provide 1st -3rd Line Support with all Software and Hardware related issues
* Provide Market Data support
* Provide Mobile Device setup/support
* Carryout Desk moves (intraday and OOHS)
* Ad-hoc testing out of hours
* Liaise with 3rd party vendors to resolve issues.
Knowledge/Experience required
* Solid Trade Floor Support experience
* Experience supporting Market Data applications such as Bloomberg, Reuters in a Trading Floor environment
* Experience of mobile device support including iPhones and iPads
* Knowledge of using Microsoft SCCM Console is desirable
* Knowledge of using ServiceNow ticket system is highly desirable
* 2/3 years of FO application support experience within Rates/Credit/FX desks
* Exposure of working with traders and sales
* Desirable knowledge of any of the FO trading systems like Murex and/or ION
If you are available and interested please apply today!