Panks is a family-run business that was established in 1842.
Due to expansion within our Sales department, Panks is currently looking for an Internal Sales Co-ordinator to join the Panks team.
This role will be based in our Norwich branch on a 40-hour week contract working between the hours of 8:00 am - 5:00 pm, Monday to Friday, with a one-hour unpaid lunch break.
Main Responsibilities
1. Internal sales and trade counter;
2. Handle incoming telephone and e-mailed enquiries;
3. Generating quotes and processing customer orders;
4. Generating purchasing orders/raising invoices;
5. Providing technical advice to customers ensuring they have the correct product for their requirements;
6. Serving on trade counter selling products, offering advice and taking enquiries;
7. Assisting external sales engineers & business development managers with enquiries;
8. Assisting other departments with product selection, pricing etc;
9. Providing leads to Service Department as well as other departments for install and service work;
10. Stock handling and lifting;
11. Dealing with customer payments;
12. Handling incoming complaints;
13. Handling customer returns;
Skills Needed
1. Customer service skills with a polite telephone manner and general demeanour;
2. Experience in an office-based sales environment;
3. Understanding of profits and margins (cost vs resale);
4. Good written and verbal communication skills;
5. Numerate and computer literate (experience with Microsoft Office);
6. Organised and methodical;
7. Ability to multi-task and prioritise workload based on customer urgency;
8. Ability to learn and understand a large range of products, including pumps, pipes and fittings, valves, controls, etc.
9. Ability to read and understand technical data sheets, graphs, etc. to ensure correct product selection;
10. Ability to learn new and sometimes technical concepts;
Training/Qualifications needed to undertake role
* GCSE in Maths or equivalent.
* Familiarity with using computer systems to provide quotes, process orders, log customer information, etc. - training to be given on Panks’ internal systems;
* Training courses provided by suppliers and internal staff members, as appropriate.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Experience:
* Retail sales: 2 years (preferred)
* Customer service: 2 years (preferred)
Work Location: In person
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