Description Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will benefit from full uniform with an annual refresh, access to the Perks at Work employee benefit scheme which includes discounted e-vouchers for most retailers, including gyms, holidays, and car rentals, as well as an Employee Assistance Programme offering 24/7 independent support for all colleagues. This position is for a Part Time Customer Service Advisor working 8 hours per week, on Saturday 9am - 6pm and Sunday 10am - 6pm, at £12:00 per hour, with 28 days annual leave including public holidays (pro rata for part-time workers). Online e-learning is readily available supporting our comprehensive Learning & Development programmes offered to all ABM colleagues, along with a full training and induction programme and a one team approach, making this a fantastic opportunity to join our team. Gyle Shopping Centre Customer Service Advisors are responsible for the safety and welfare of members of the public who visit the Centre, ensuring they have a pleasant shopping experience without fear of incidents affecting that experience. They ensure that assistance is provided to all customers visiting Gyle. Main Duties & Responsibilities: Issue of Gyle Shopping Centre Gift Cards Booking in & out mobility equipment Answering the phones Assisting with various admin tasks Dealing with customer complaints Assisting all members of the public when requested Attending first aid incidents Fire/bomb evacuation Dealing with lost/missing persons Dealing with lost/found property Passing on information to Security in relation to incidents within the Centre Reporting defects/spillages within the Centre Person Specification: Availability as and when required, including evenings and weekends depending on shift patterns Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures Have strong customer service skills Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure Maintain critical standards for professionalism, service, speed, and quality assurance Adhere to new policies and procedures to ensure a respectful workplace exists Essential: Sound communication skills