We’re hugely proud of our over 100 Independent Living schemes, allowing thousands of older residents to live in safe, secure and high quality homes that enable them to keep their independence and continue living their lives their way. Our priority’s ensuring those residents stay as independent as possible but we know sometimes they may need additional, bespoke support throughout their tenancies. That’s where you come in. You’ll work with our Independent Living customers to advise them on tenancy-related queries and identifying additional needs they may have, directing them to external agencies if appropriate and putting together action plans to make sure they get the support they need to live independently. That’s what this role’s all about – doing the right thing for our residents. Interpersonal skills and a true desire to make a real difference will both be essential as you’ll be meeting residents in their homes, discussing and addressing their needs all with the goal of supporting them and continuing to drive customer satisfaction. Of course making a difference doesn’t stop with our customers, your commitment to continuous improvement means you’ll always be on the lookout for ways to make our processes and services more efficient too. Remember, we don’t want to do things how they’ve always been done, we want to do them even better. As you’ll need to travel across our schemes to meet residents in their homes that aren’t always accessible via public transport, a full driver’s license is a must. If want to know more be sure to take a look at the job description below. Who we are Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most We’re investing in our communities, to address local issues and create opportunities for everyone As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs. More information about Abri and our strategic objectives can be found at www.abri.co.uk. What you can expect Benefit 4 Benefit 5 Benefit 6 What you can expect 28 days holiday the opportunity to buy and sell holiday Generous pension scheme with contributions up to 10% Money off tons of high street and online retailers Life assurance of 5x your annual salary Generous parental and family leave Health and wellbeing packages Flexible working Free eye tests Cycle to Work scheme About you We’ve all got different backgrounds, strengths and experiences. But we share the same values. It’s these shared values that bring us together as one team. Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities. If you share our values and want to make a real difference in the world, you’re on to a winner and we’d love to hear from you Be yourself Abri is committed to promoting an inclusive culture. We want our colleagues to bring their individual differences, life experiences and knowledge into the workplace and we welcome their contribution to our amazing company. Everyone is different, everyone is unique. To our agency friends We already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We’re not looking to add to our preferred supplier list right now but if you’d like to be considered at a future date please don’t hesitate to register on our procurement portal. Documents