The Technical Service Business Manager is responsible for the promotion, sales and contract renewals of the department's portfolio of products and services and the achievement of annual sales and gross margin targets as set.,
* To create and develop on going business relationships with customers and to grow and develop new opportunities for the department's range of products and services
* Generates all quotations for service provision to customers and follows up accordingly
* Offers and recommends Lab Asset Management to relevant third party accounts with the goal of increasing Avantor/VWR's market share in this key area
* Develops, maintains and drives forward service campaigns in line with Technical Service strategy
* Achieves all annual growth and sales target margins as set
* Regularly provides, liaises and updates Account Managers on opportunities available on sites that are currently availing of Avantor/VWR technical services
* Submit detailed weekly report outlining progress with current customers and future prospects
* In conjunction with Manager, sets, agrees and takes ownership of goals as per annual review process
* Performs other duties as assigned
Certificate in Business Studies preferable but not essential
* Minimum of 3 years experience in a Technical Service capacity
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
* Excellent communication skills and customer facing skills, e.g., comfortable giving presentations and organising and leading conference calls
* Target driven team player
* IT Literate - competent with MS Office Suite of products and SAP essential
* Excellent time management skills
* Fully versed in use and application of Avantor/VWR internal IS systems, e.g., Workday, SAP & C4C
* Self motivated and ability to work without need for constant supervision
* Keeps up to date with technological advancements in field of expertise
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!