Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
* Giving great customer service by helping customers with various transactions across the store.
* Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
* Offering a helping hand with customer queries through great product knowledge.
* Working with your team to maintain the cleanliness and upkeep of your store.
* Working on the shopfloor and other areas of the store as required, which may include working stock, cash handling, deliveries, stock control routines, and restaurant services - an ideal opportunity to gain more skills and experience.
Who we are looking for
* A passion for delivering a great customer experience, serving everyone with a smile.
* Experience within a customer-facing role.
* Ability to work well within a team, build relationships, and celebrate success.
* Timeliness and professionalism, bringing a can-do and hardworking attitude.
* Eagerness to learn new skills and gain new experiences.
* Ability to flourish in a busy, fast-paced environment.
* Demonstration of our values at all times - we're one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave entitlement, with flexibility in using holidays.
* Generous uncapped discount across our stores: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream for financial wellbeing, allowing access to earnings ahead of payday, saving for the future, and financial advice.
* Access to Retail Trust for confidential support, a virtual GP, free counselling services, and discounted retail rewards through our employee wellbeing platform.
* Access to Dobbies Academy for continued development through our eLearning platform and development programmes.
* A thriving culture; the Dobbies team is passionate, diverse, and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every nation across the UK.
Our passion for gardens and plants makes us special. We showcase this through our own brand and branded products, concession partners, and services, championing garden living all year round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and encourage our colleagues to be the best version of themselves every day; to share their wins and celebrate success. Together, we make it work for our customers.
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