Employer Ashford and St. Peter's Hospitals NHS Foundation Trust
Employer type NHS
Site Chertsey House, St Peter's Hospital
Town Chertsey
Salary £27,857 - £30,570 pa inc. HCAS
Salary period Yearly
Closing 21/04/2025 23:59
Interview date 01/05/2025
Patient Pathway Tracker, Cardiology and Haematology
NHS AfC: Band 4
Job overview
An exciting opportunity has arisen for someone to join the General and Specialist Medicine division at Ashford and St Peter’s Hospitals NHS Foundation Trust. A 37.5 hour full time role of Outpatients Pathway Coordinator (Cardiology and Haematology) is required to provide administrative support to the ASPH. It requires a high level of organisational skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives.
PREVIOUS APPLICANTS NEED NOT APPLY
The successful candidate will be responsible for many roles including managing outpatient waiting lists and clinic utilisation. Ideally, the successful candidate will have an understanding of the 18-week pathway.
Computer skills are essential, and training will be given on hospital administration systems.
In return we offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts, opportunities for flexible working, and on-site childcare provision (nursery).
For any informal enquiries through email only, please contact Edward Pleece on edward.pleece@nhs.net
Main duties of the job
You will work closely with Service Manager(s), clinical staff, the appointments centre, clinical offices, outpatient teams, and diagnostic and therapy departments across all specialties within the division to ensure patients are actively managed through patient pathways.
The role will involve monitoring patient pathways from referral, through diagnostics, treatment planning, and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies.
You will need to ensure that appropriate requests for investigations are monitored following the clinician’s instructions. If diagnostic delays occur or appear imminent, you will liaise with the relevant service for action.
You will liaise with members of individual specialties management teams and the Trust to ensure coordination of all elements of patient pathways. This may include highlighting patient target dates to ensure that investigations are carried out and results received in a timely manner.
You will need to ensure all information relating to the patient’s pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner, LUNA, etc. in allocating resources appropriately.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow, and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists, and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
* Excellent pension scheme and annual leave entitlement
* On-site nurseries
* On-site staff cafes
* On-site parking
* Salary sacrifice schemes including wage stream, lease cars, Cycle to Work schemes, and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
To support the service managers in overseeing RTT 18-week performance management across the specialties within the GSM division, providing expertise and support for the delivery and achievement of patient RTT standards.
Person specification
Qualifications
* English GCSE Grade C or equivalent
* NVQ – Level 3 in Management and/or Administration
Experience
* Demonstrated ability to sustain initiative and be proactive
* Competent in the use of LUNA
* Working to strict deadlines
* Understanding of medical terminology
* Previous experience within an NHS setting
* Experience of taking minutes at senior level
Knowledge
* Knowledge of RTT and cancer pathways
* Highly competent user of MS Office – including Word and Excel
Skills
* Ability to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
* Able to communicate effectively to ensure high standards of care, treatment, service, or support as appropriate to your role
* Able to provide a patient-focused service
* Ability to work under pressure.
Other
* Ability to be flexible to meet the needs of the team, the service, and the Trust
* Must be able to demonstrate organisation and timekeeping
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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