Service Controller
Salary: Up to £39,000 + Up to £6,000 Bonus | Life Assurance (3x Basic Salary) | Comprehensive Benefits Package
Join a family-run business representing one of the world's leading brands. Our client is seeking a Service Controller to oversee and enhance service operations, ensuring exceptional customer satisfaction while driving team performance.
Why Apply?
A competitive salary and outstanding benefits package, including:
* Salary: Up to £40,000 per annum, plus up to £6,000 bonus.
* Life Assurance: 3x basic salary.
* Employee Assistance Programme (EAP): Access to legal, mental health, and medical support via a personalised app.
* Health Cash Plan: Support for healthcare costs.
* Occupational Health Provision: Supporting your health and wellbeing.
* Holidays: 23 days annual leave + Bank Holidays, with flexible additional holiday options.
* Pension Scheme: A company-backed contribution plan.
Your Role:
As a Service Controller, you’ll lead an engineering workforce, ensuring “value for money” support and service while adhering to corporate standards. You will play a key role in maintaining customer satisfaction, optimising service delivery, and meeting departmental budgets and objectives.
Key Responsibilities:
* Customer Satisfaction: Ensure prompt attention to customer requirements, exceeding their expectations.
* Workforce Management: Assign daily tasks to engineers, communicate ETAs to customers, and update all stakeholders on job status.
* Warranty Standards: Manage warranty work with detailed documentation, including cause, action, photos, and additional repair details.
* Operational Excellence: Ensure workshops, vehicles, tools, and equipment are maintained to a professional standard.
* Sales & Revenue: Maximise retail hours sales to exceed company targets.
* Workforce Motivation: Maintain a motivated team by addressing concerns, recommending training, and fostering strong working relationships.
* Health & Safety: Enforce compliance with Health & Safety standards, referencing the company handbook.
* Reporting: Oversee job cards, verify timesheets, and ensure all paperwork is processed within 24 hours.
Key Accountabilities:
* Achieve departmental budgets, targets, and objectives.
* Dispatch new machines to the highest standard and ensure used machinery exceeds customer expectations.
* Minimise customer disputes and maintain a focus on enhancing customer satisfaction.
What We’re Looking For:
* Previous experience controlling service operations in a similar role.
* Understanding of plant machinery, service processes, and customer care.
* Strong ability to manage and work closely with the engineering teams.
* Proven track record of delivering exceptional customer service.
* Ability to prioritise, manage tasks, and maintain high standards of service delivery.
For further information, please apply and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch.
JSL - Recruitment...The right way.
Specialists in:
* Automotive Aftermarket Recruitment
* Sales and Marketing Recruitment
* Senior Appointments and Executive Search