As a Pharmacy Technician you will work as part of a pharmacy team and help implement our integrated model of prescribing support. The successful candidate will share our values and have the energy, skills and enthusiasm to contribute to shaping how we support our patients. This post is part of the PCN roles reimbursement scheme. The main duties include the safe processing of medication requests, issuing prescriptions following specific checks (which may include reviewing blood results, checking patients INR, checking any QOF coding is accurate and up to date) and dealing with patient requests. Prescription requests are receive by patient access or written requests and the volume of workload is addressed within 48 hours. We encourage Electronic Prescribing with patients. You can expect to receive hospital discharges, hospital letters and medication recommendations for review and action. You will inform patients when blood tests/ BP checks/ medication reviews are due and keep their electronic notes up to date accordingly. Our Pharmacy Technicians currently also have telephone consultations for patients with medication queries, and support the prescribing duty doctor with requests. You will liaise regularly with clinicians in secondary care, either initiated by yourself, GP or patient. You will initiate practice policies to ensure safe prescribing and will have very close link with the GPs, with a dedicated time slot each day to discuss queries and assist with decisions over patient care. You will be a valued member of the clinical team. Key Responsibilities Administration Safe processing of medication requests Help achieve success in ICB prescribing incentive schemes Transfer medicines information from other healthcare agencies onto in-house patient information systems Communicate with local pharmacies to ensure efficient & well-managed repeat prescribing system Liaise with practice doctors and staff over prescribing issues Liaise with ICB over prescribing policies, targets and general issues Liaise with nursing and residential homes in the practice area re medication requirements; provide and monitor their scripts. Liaise with patients re prescribing queries and issues Policy and service development Liaise with ICB re local prescribing policies Define and create protocols and formularies within the practice in consultation with other members of the team including the ICB medicine management team Leadership Working as a clinical co-ordinator to ensure success in gaining Quality Outcome Framework points Working autonomously with due attention to agreed protocols and practice Ability to prioritise workload Clinical/Patient care Dealing with day-to-day patient queries/issues re medication Undertaking face-to-face medication reviews when required Providing patient education materials related to medication Contacting patients after drug alerts Direct patients into medicine management routines Possibility of clinical sessions with patients Information (records, systems) Understand the practice computer system and use it according to agreed protocols and practice Undertake practice audits Flag up areas where improvements can be made Be fully involved in system changes initiated nationally or locally Others To maintain a broad understanding of the work of the prescribing team and of the practice as a whole and actively contribute your ideas for the improvement of service provision Personal Development and Professional Responsibilities Undertake the Pharmacy Technician Pathway as per the requirements of the PCN Additional Roles Reimbursement Scheme Actively participate in regular one to one meetings with the Senior clinical pharmacist to review personal development and team performance Provide a high standard of professional conduct Actively participate in the practices appraisal scheme Take responsibility for own developmental learning and performance Identify appropriate areas of personal development Undertake training as required including mandatory and statutory training, core skills training and on-going developmental training Alert management and other team members to issues of quality and risk, taking action where appropriate Work effectively with individuals in external agencies to meet patient needs Effectively prioritise, organise and manage own time, workload and resources Health and Safety / Risk Management Identify any risks involved in their work activities and undertake them in a way that manages the risks The post holder must comply at all times with the Health and Safety policies, in particular by following agreed safe working procedures and reporting clinical and non-clinical incidents using the practices Complaints and Incident Reporting systems. To use computers safely and appropriately Safeguarding All employees have a duty and a responsibility to protect adults at risk and to safeguard children. The post holder should have an understanding of the important role in fulfilling our responsibilities in relation to safeguarding. Information Governance The Practice is registered under the Data Protection Act 2018. The post holder will comply with the Data Protection Act and the Access to Health Records Act and the Practice policies regarding information governance at all times. You must not at any time use the personal data held by the Practice for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should and should not do in connection with the Data Protection Act, then you must contact managing Director or Medical Director Equality and Diversity The post holder must co-operate with all policies and procedures designed to ensure equality of employment and treatment in line with the practice Equal Opportunities Policy. Patients and their families must be treated equally irrespective of gender, including gender reassignment, ethnic origin, age, disability, marriage and civil partnership, pregnancy and maternity, sexual orientation or religion and staff are expected to contribute to an environment where all individuals are able to achieve their full potential. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff and co-workers have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds noted above. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Confidentiality All dealings within the practice remain strictly confidential and the post holder would be expected to maintain this confidentiality at all times. You will have access to confidential information relating to practice business and to individuals. You are required to exercise due consideration in the way you use such information when carrying out your duties. Should you have any doubts regarding the use of information in carrying out your duties, you should seek advice from management before communicating such information to any third party. Any breaches of confidentiality will be considered as a disciplinary matter and could lead to dismissal. This job description is not an exhaustive list of duties and the post holder may be called upon to take on additional duties commensurate with their position in the practice.