Job summary We are looking for an enthusiastic and organised person, with excellent communication skills, to join the new physiology led valve clinic. The role is to provide full admin & clerical support to the new clinic, this is an opportunity to be part of a new patient pathway and experience, and contribute to the setting up and co-ordinating of the new service. Main duties of the job Work independently, managing and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives and carers. Answering the telephone, resolving patient/ patient relatives/ carers queries, receiving and returning calls to Consultant Physicians, GPs, medical companies and other medical personnel. Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Maintaining appointment lists e.g.partial booking and fully booking appointments, outcoming attendances, competently using the various electronic Trust wide clinical systems including: OASIS, Bluespier, EZ Notes and ICE. Develop and maintain filing systems for patient clinical investigations and departmental correspondence e.g. equipment maintenance etc. Ensure and maintain office equipment and consumables, requisitioning to re-order office equipment/consumables. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 17 February 2025 Pay scheme Agenda for change Band Band 3 Salary Depending on experience Contract Fixed term Duration 12 months Working pattern Part-time, Flexible working Reference number C9365-25-0150 Job locations Charles Hastings Way Worcester Worcestershire WR5 1DD Kidderminster General Hospital Bewdley Road Kidderminster Worcestershire DY11 6RJ Job description Job responsibilities Work independently, managing and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives and carers. Answering the telephone, resolving patient/ patient relatives/ carers queries, receiving and returning calls to Consultant Physicians, GPs, medical companies and other medical personnel. Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Maintaining appointment lists e.g.partial booking and fully booking appointments, outcoming attendances, competently using the various electronic Trust wide clinical systems including: OASIS, Bluespier, EZ Notes and ICE. Develop and maintain filing systems for patient clinical investigations and departmental correspondence e.g. equipment maintenance etc. Ensure and maintain office equipment and consumables, requisitioning to re-order office equipment/consumables. Job description Job responsibilities Work independently, managing and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives and carers. Answering the telephone, resolving patient/ patient relatives/ carers queries, receiving and returning calls to Consultant Physicians, GPs, medical companies and other medical personnel. Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Maintaining appointment lists e.g.partial booking and fully booking appointments, outcoming attendances, competently using the various electronic Trust wide clinical systems including: OASIS, Bluespier, EZ Notes and ICE. Develop and maintain filing systems for patient clinical investigations and departmental correspondence e.g. equipment maintenance etc. Ensure and maintain office equipment and consumables, requisitioning to re-order office equipment/consumables. Person Specification Experience Essential Experience of working in the NHS in a similar role. Experience in Organising and Scheduling. Desirable Experience in resolving telephone queries. Training in telephone management. Experience in customer service Qualifications Essential GCSE or equivalent grade C or above in Maths and English Desirable Administrative and Clerical or IT qualification Person Specification Experience Essential Experience of working in the NHS in a similar role. Experience in Organising and Scheduling. Desirable Experience in resolving telephone queries. Training in telephone management. Experience in customer service Qualifications Essential GCSE or equivalent grade C or above in Maths and English Desirable Administrative and Clerical or IT qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address Charles Hastings Way Worcester Worcestershire WR5 1DD Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)