We are looking to appoint a flexible person with general clerical skills, who can cope well under pressure. Someone who enjoys working with members of the public, is an experienced communicator and will enjoy being a vital member of our friendly team. You will need to have good organisational skills as well as a variety of other reception skills.
We have a vacancy for a part-time ward receptionist/support worker to assist with the clerical and stock logistics of a very busy Medical Ward. The successful applicant will have excellent organizational skills and a keen willingness to learn. They will also require good keyboard skills as the applicant will use computer programmes specific to healthcare.
The role is varied and includes:
1. Assisting with general ward tidiness
2. Filing
3. Medical data inputting
4. A pleasant telephone manner
5. Logistical planning and ordering of renal stock in a timely manner
The role requires a high degree of time management and teamwork. The applicant will be working within a growing nursing team in an area where the demands on this role are high.
Key Responsibilities:
1. Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.
2. Maintain good written and verbal communication between all departments and outside agencies.
3. Use the computerised patient management system (Camis) to access patient details, admit and discharge patients.
4. Be responsible for the ordering of stock and to ensure adequate levels are maintained.
5. Photocopy documents/notes as required. Locate, collate, file and store patient’s notes as appropriate.
6. Contribute to developing a welcoming atmosphere within the ward making users feel comfortable and at ease.
7. Deal appropriately with distressed patients and/or relatives with support from nursing staff.
8. Report any problems relevant to the ward to the senior nurse in charge.
9. Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings.
Normal routine clerical duties include:
1. Filing, charting, making lists, completing forms.
2. Answering telephone, taking messages and enquiries regarding patients’ condition after consultation with ward nursing staff.
3. Operating patient administration computer system and ensuring it is up to date at all times with details of all patients currently on the ward.
4. Maintaining an adequate supply of stock levels to ensure the smooth running of the ward.
5. Ensuring that case notes are available, maintaining them in an orderly manner and returning them appropriately after discharge letters are completed.
Policy and Service Development Responsibilities:
1. Supervise junior staff.
2. Be actively involved in the induction of new staff.
3. Accept personal responsibility for identifying their own learning needs and for maintaining their own professional development and mandatory training.
4. Assist in the facilitating of a learning environment conducive to the acquisition of further knowledge and skills and be actively involved in the development of others.
5. Promote and provide health education for patients and their carers/family.
Professional Responsibilities:
1. Promote a professional and positive image of themselves and the Trust.
2. Demonstrate a caring and supportive attitude towards their work colleagues.
Other Information:
1. The post-holder may be required to carry out other relevant duties as required.
2. The post-holder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day-to-day work and behaviours.
3. The post-holder will be expected to aspire to the Values of the Trust in their day-to-day work and behaviours in order to support the Trust in achieving its Vision.
4. The post-holder will adhere to any Professional, NHS Code of Conducts and legislation relevant for their area of work.
5. The post-holder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work.
6. The post-holder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order to provide an acceptable level of service.
7. The post-holder will be expected to undertake training, including mandatory and role-specific training, relevant to their role and ensure it is renewed as required.
#J-18808-Ljbffr