A great career opportunity with an established technology business
Competitor Monitor is a business intelligence company which helps the world’s leading companies stay competitive. Major brands and leading retail chains use our services to manage their pricing, keep their customers loyal and maintain their online reputation. By monitoring millions of data points across the web each day we provide actionable insight to our clients through our intelligent software and proactive customer contact.
Our well established team, working remotely around the world, manages e-commerce intelligence services with the aim to continually improve our client’s products, pricing, promotions and perceptions.
Due to continued business growth we are looking to add a further member of staff to our team ideally with a strong interest in IT, technology and e-commerce. As our Management Co-ordinator, you will work closely with our team to help businesses around the world on the insights that our digital platform produces regarding their competitors, brands and marketplaces. To succeed in this role you need management experience, an aptitude for technology, the ability to learn new systems and a blend of skills involving organisation, planning and prioritisation.
That sounds complex, but it’s simply ensuring that the different teams within our business are communicating, following our protocols/systems and providing clients with the important data they need, when they need it in a friendly and helpful way. Rest assured that both support and full training on our systems and methods will be provided to the successful candidate. For the right person, we think this is a job you will grow to love.
So, what will you be doing?
This is a varied role, so typically each day will be different as you work as a liaison between colleagues, teams and the Chief Technical Officer.
You will find yourself working with both our competitor monitor software and a host of cloud based data and apps for communication, online meetings and the management of digital projects.
Once fully trained and integrated into the team you will be involved in the following aspects of the business:
1. Process monitoring and weekly reporting
2. Providing day to management oversight of business activities, remote teams and updating the CTO
3. Monitoring of performance and communication standards to ensure these are within target and deadlines
4. Co-ordination of activities and checking the implementation of new processes
5. New staff onboarding activities
6. Actively building and maintaining great working relationships within each team.
7. Consulting with clients and joining online calls with our client success team
8. Research into methods, action and technologies to help to enhance the existing products of the business
What might a typical day look like once you are trained in our systems?
A core tool central to your everyday activities is a Kanban type application with an easy to learn dashboard type online interface used to manage our projects. Using this and other communication tools, your day would typically involve:
1. Holding regular online meetings with our global team
2. Liaising with our teams to resolve any issues raised by clients
3. Maintaining and checking internal management tools and systems are being used effectively by the team
4. Handling escalations
5. Troubleshooting, we appreciate issues and problems do happen, it is how we deal with them that is the measure of us as a team
Who would be a great fit for this role?
Our business is friendly yet professional, whilst not being overly corporate or hierarchical, so we are looking for someone who will thrive in that environment and appreciate how we work, whilst enjoying what they do and respecting the companies values. You may already be in a similar management role in a technology company, be looking for a new career challenge in management or perhaps ready to change sector and share your experience and skills gained elsewhere. First though, lets consider what you are like as a person.
We believe the following personal qualities are essential to this role:
1. Being comfortable leading small teams and supporting colleagues each day
2. Being well organised and able to plan ahead, keeping a diary is intuitive to you
3. Being an effective but patient communicator, skilled at working with technical colleagues
4. Being a responsible and reliable individual who follows established processes patiently and accurately and can take ownership, even of modest tasks
5. Taking a genuine pride in keeping on top of your workload and supporting others
6. Being able to listen carefully, take a brief and make sensible notes
7. To intuitively share your knowledge and experience when appropriate
8. To be able enjoy a laugh with your colleagues and still get your working day complete with the minimum of fuss
What are the required skills and previous experience?
We expect an organised person who is both familiar and comfortable with working online and intuitively adapts to new technology. If you are comfortable conducting your day to day tasks using apps such as zoom, google workplace, Microsoft 365/Teams then that’s a great foundation for getting to know how we work collaboratively.
Previous experience can be very diverse, and we will keep an open mind whilst you explain what shared skills, experience and values you can bring with you which you feel will be of benefit to us. We encourage you to expand on this is in your covering letter.
We consider the following skills and attributes as being essential for the role:
1. Excellent written and verbal communication skills in English
2. Robust IT skills in office applications and web conference platforms
3. To be confident in the day to day use of technology
4. To be comfortable talking to new people or giving a presentation to a small group
5. To have an understanding of the importance of e-commerce and how online business is conducted
6. As this is a hybrid remote role, a fast, stable internet connection at home is essential due to the nature of the work.
7. To be able to use existing processes and introduce logical thinking to troubleshoot any issues in a timely manner and provide relevant solutions
8. You will be technically minded, enjoying the challenge working on a platform with millions of data points.
9. You are able to reliably commute to Newcastle Upon Tyne as your main place of work and have the right to work in the UK
We consider the following skills and attributes as being desirable for the role:
1. A good working knowledge of the IT, and technology which underpins e-commerce and how data is collected from online sources [data scraping]
2. Significant direct experience managing teams in a technology business
3. A strong interest in emerging technology, Ai and the ability to identify its potential uses
What are the required education and qualifications for the role?
We are looking for candidates with a robust and purposeful education/training record, however we are not prescriptive and have an open mind ready to listen to candidates who can clearly explain themselves, their skills and knowledge.
The covering letter to your application is an opportunity to tell us what you have gained from your studies and how it has shaped your career direction, even if its not traditional or as you first planned!
What do we offer?
1. A friendly and easy to understand induction process for new team members, we don’t want you to feel daunted, uncomfortable or confused when you join us
2. 5 days per week office based in Central Newcastle, with the potential for hybrid working once training complete by negotiation if required by the successful candidate.
3. A 37.5 hour working week
4. A regular work pattern / start and finish which can be negotiated with us at the start of your employment
5. A city centre location on Newcastle Quayside which affords an easy commute by car or public transport from across the region
6. The opportunity to learn new skills and develop greater knowledge about the ecommerce and tech industry in a small and friendly team environment
7. 25 days of annual leave per calendar year with additional time off for public holidays
8. A laptop and monitor will be provided for your exclusive use
9. Hybrid remote working allows you to work with flexibility when needed
10. Our waterfront Newcastle Quayside office location is a great place to work
How to apply
If you are interested in the role and becoming part of our team, please send your CV/Resume and covering letter to us as soon as you can. We’re looking for candidates that stand out from the crowd, so here are a few pointers to help you:
1. We need you to spell out exactly what you can bring to the role. It might be direct experience, crossover skills or just passion and enthusiasm.
2. Why do you think Competitor Monitor sounds to be a good fit for you?
3. We’re not business formal: corporate speak isn’t required, so don’t be afraid to be yourself.
4. Where are you from? Geography doesn’t matter to us, but it’s always nice to find out where people live and work!
5. Anything else about you and what you have done that might make us choose you as a preferred candidate
We are looking forward to hearing from you.
Job Types: Full-time, Permanent
Pay: £28,275.00-£34,125.00 per year
Benefits:
* Company pension
* Flexitime
* Referral programme
* Work from home
Schedule:
* Day shift
* Monday to Friday
Education:
* A-Level or equivalent (preferred)
Experience:
* Management: 3 years (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Newcastle Upon Tyne
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