Provide first and second level technical support for end users via email, phone, ticketing systems, remote access Configuration and troubleshooting of user accounts, emails and other productivity software. Diagnose and resolve computer hardware and software issues. Support users with Microsoft Office suite; Support the monitoring, maintenance and delivery of anti-virus monitoring and filtering systems. Manage user accounts and permissions, including creating, modifying and disabling accounts where required as well as maintaining directories and access controls. Install, configure and troubleshoot software applications and operating systems on computers and other devices ensuring compatibility and optimal performance. Manage and support mobile devices such as tablets and smartphones (including Apple products) including device enrolment Validate the completion of data backups and assist with data restoration where necessary. Maintain document management systems, including organising and categorizing electronic files, ensuring data integrity and facilitating document retrieval for staff and students. Coordinate and schedule responses to IT support tickets, ensuring timely and effective resolution of reported issues. Provide technical support for printers and print services including trouble shooting printing issues. Support the maintenance of an up-to-date inventory of hardware, software and licences and assist in procurement processes where necessary Assist in the planning and implementation of IT projects such as system upgrades or new technology deployments. Onsite 5 days a week across schools in, Bath, Bristol and Somerset