Role: EU Deployment Engineer
Location: Norwich – onsite
Length: 6 Months
Rate: Market Rates (Inside IR35)
We have an exciting opportunity for EU Deployment Engineer / Service Desk Engineer to join our client for a 6 month project.
RESPONSIBILITIES
* Participate in EUC Field Service transition activities
* Analysis of Service provision and resourcing based on SLA’s, Assets, Call Volumes, Site criticality and customer requirements.
* Due Diligence with customer prior to RFP & BAFO submissions.
* Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.
* Create Process Document of current service for the customer and Partner.
* Work closely with our Third Party Partner
* Understanding of Desk side Support duties and process
* Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
* Review of open and assigned tickets as directed by the tower lead
* Assist delivery lead in reviewing and verifying vendor invoices of hardware assets
* Strong understanding and skills in SLA, KPI Management
SKILLS REQUIRED:
* Should have knowledge on Service Desk operation and tools
* Good knowledge of ticketing tools (preferably Service Now)
* Understand Service Desk Ticket concepts in Categorization, Priorities, Work Flows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc.
* Should have knowledge on MS Office and Teams
* Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Break fix issues
* Taking ownership of issues through to resolution on all appropriate requests.
* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
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