Overview
We have an exciting opportunity for an enthusiastic Deputy Patient Services Manager to join our friendly, innovative and dynamic team.
This permanent position will be well suited to an individual that is looking for a career path in healthcare and can thrive in a busy but supportive environment. Pay is £14.85 per hour.
Pathfields managers and leaders will shortly begin a review of our organisational structure. The Deputy Patient Services Manager will have the opportunity to influence how we shape our organisation going forward. If you are an individual who thrives during a period of change and would like to drive improvement with Pathfields, we welcome your application.
Who are we?
We are an ambitious and diverse GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients. We can guarantee a day working in Pathfields will not be dull and will bring fulfilment and the sense you really are making a difference as part of a diverse team we are most proud of!
We have approximately 140 employees in diverse roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists, Receptionists, Administrators and many more! We recognise that staff are our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
ROLE PURPOSE
The role is responsible for, in conjunction with the Patient Service Manager, the delivery of patient services looking at innovative ways to increase access for patients. Leading teams effectively and embedding robust processes that are compliant with NHS contracting. Support the wider management team in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.
* Drives efficiency and streamlines processes.
* Builds staff skills and capabilities.
* Effectively manages and guides patient service teams to enhance patient access to services.
* This job description is an outline of the tasks, responsibilities and outcomes required of the role. The post-holder will carry out any other duties as reasonably required by the Partners and Senior Management Team. The following areas of responsibility are an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.
KEY RESPONSIBILITIES
* Effective management of all the Patient Service teams.
* Ensure effective processes are in place for significant events and data breaches with a mechanism to disseminate audited results for learning and development of the Primary Care Network.
* Ensure up-to-date processes for referral pathways are current and all relevant staff are familiar.
* To be a focal point of contact for the Data Protection Officer (DPO) along with supporting the Primary Care Network's compliance with General Data Protection Regulation (GDPR) and Information governance.
* Support the management of data and document flow, ensuring accuracy and relevant history is added to the electronic record.
* Embedding of patient pre-triage processes and signposting of external services for patients which align in patient triage and via patient navigators.
* Effective management of the Patient Participation Group.
* Responsible for the process of monitoring and recording systems which identify themes in line with the K041b return.
* Responsible for the K041b and Data Security Protection (DSP) toolkit annual submission.
* Ensuring all staff in the Patient Service team have the appropriate level of training to enable them to conduct their individual roles and responsibilities effectively.
* Complete and schedule regular team meetings, appraisals, and 1:1 opportunities, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture.
* Direct line management of the Patient Service Team leaders.
* To remain up to date with all national and local guidance.
* Deputise for the Patient Service Manager in periods of leave or absence.
* Non-clinical administration safeguarding lead. Monitor training in the Patient Service teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
* Completing staff appraisals as required ensuring the patient services team have appropriate set objectives that align with the PCNs strategy goals.
* Guiding staff and developing effective monitoring and audit systems using clinical systems and other software available to identify and be proactive in identifying training needs.
* Provide management support to any designated working sites across the Primary Care Network.
* Close collaboration with the other Patient Service Manager.
* Ensure all staff implement the practice-wide approach.
KEY RESULT AREAS
* Enhancing access to patients.
* The Patient Service teams compliant with the requirements of the NHS servicing contract, specifically around access.
* Leading with integrity, building a trusted and healthy work environment.
* Thriving and well-supported teams leading to enhanced performance.
* The morale of staff working in the patient service team is high.
* Culture of high performance across all patient service teams.
Hours of work:
- Tuesday - 0800 - 1800
- Wednesday - 0800 - 1800
- Thursday - 0800 - 1700
- Friday - 08:00 - 1800
Job Types: Full-time, Permanent
Pay: £14.85 per hour
Expected hours: 37 per week
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* On-site parking
Schedule:
* 10 hour shift
* Day shift
* Flexitime
* Monday to Friday
Work Location: In person
Application deadline: 10/01/2025
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