Job title: Sales Desk Coordinator
Work Location: Corby Office
Department: Sales
Full-time: 8:30am to 5pm (1hr lunch) Monday to Friday
Position Summary:
To ensure that order and quotations received into the business are processed within the required deadlines. Keeping track of an order's progress at every stage and give any relevant updates to the customers. Dealing with customer enquiries, complaints, actively listening and providing excellent customer service at all times. Building good working relationships with customers, suppliers and other departments within the company.
Main Duties:
* First point of call for all telephone calls and visitors
* Taking orders over the phone/email and processing accordingly
* Placing orders with the relevant suppliers
* Raise quotations for customers
* Action emails as required, responding to customers' enquiries and concerns
* Deal with customer queries and complaints in a professional manner
* Filling paperwork in the relevant folders
* Liaising with suppliers for stock updates and lead times
* Liaising with management team and internal departments to resolve issues with orders or specifications
* Administering payment for orders over the phone and face to face
Education and/or Work Experience Requirements:
1. Previous office experience, within a sales/customer service environment
2. Excellent verbal a...