The IT Infrastructure & Service Delivery (IISD) function within Nationwide is pivotal in the Society's technological and operational transformation. It is an integral part of the Chief Operating Office (COO), responsible for delivering Nationwide's strategy and blueprint through its Strategic Investment Portfolio. This includes enhancing system resilience, introducing new technology, and improving customer experience.
This involves simplifying the IT application estate and enhancing the digital experience for customers.
The function also provides infrastructure, networking, and end-user products and services, along with the support capabilities that underpin them. This includes hosting infrastructure, networking services, colleague collaboration tools, and provisioning of colleague devices. A secondment vacancy has arisen for an SBA within the End User Services & Colleague Technology (EUS&CT) team, supporting our suite of Microsoft 365 products and services.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
What you’ll be doing
The primary responsibility will be to work as part of a feature team within the Colleague Collaboration product family where you will manage and deliver a range of business analysis and change activities, in line with the overarching Colleague Technology delivery roadmap.
The role will work to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that impact colleagues. These improvements will increase benefit realisation, value creation, ROI and the achievement of key results and outcomes.
You will be assessing the impact and scale of the change and, using that output, develop and inform engagement and communications plans, that will go on to be executed by the team. To ensure a consistent tone of voice and approach across Colleague Technology, you will be working with business champion groups and colleague communications.
You will be working on a number of initiatives evolving workplace technology, providing the insight and processes they need to schedule upgrades and track progress. Collaborating with the team of Business Analysts, Engineers and Testers and maintaining appropriate governance and solution traceability.
You will be balancing business needs with time, cost and colleague drivers. Ensuring deliveries and solutions are in-line with business objectives. This will incorporate, identifying connections and dependencies between change initiatives, escalating appropriately.
You will be supporting the business, including IT, in reaching a state of readiness. As well as coaching and supporting peers within Business Analysis and outside of it.
About you
You will have;
* Strong business analysis skills, grounded in a background of delivering IT change to an organisation.
* Experience of producing communications material and business processes to support the adoption of IT system changes and encourage the uptake of the latest Microsoft 365 features by tens of thousands of users, improving effectiveness and collaboration across Nationwide.
* A keen interest in developing colleague networks and their understanding of IT systems and process changes to enable the usage of available features e.g. Windows 11 and Microsoft 365 functionality.
* Ability to work at pace and respond flexibly to rapid change in needs/demands using an agile approach.
* Excellent verbal communication and stakeholder management skills, with the ability to challenge and influence where required, whilst building strong collaborative relationships across the business – with Nationwide colleagues who represent the change, cascade communications to users, feedback concerns and suggestions, and actively champion the change on our behalf.
* Ability to understand technical concepts, specifications and data, and the skill to translate these for a business audience. Supporting the design, development, delivery, and management of communication in varying mediums in order to meet the needs of all colleagues / end users.
* Stakeholder analysis and engagement experience demonstrating a capability to work with colleagues at all levels to undertake the appropriate Change Impact Assessment create a cohesive business change/readiness plan across multiple initiatives with the Colleague Collaboration product family.
* Essentially you should have:
o An educational attainment that is relevant to the Business Analysis role;
o Knowledge of a range of business analysis techniques and experience of business change;
o Experience of working in an agile environment and related methodology.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
* Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
* Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
* Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness.
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.
As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.
When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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